Experience

East Sussex College Group

• United Kingdom
• Education Administration Programs
• 100 - 200 Employee

• Senior IT Operations Engineer

  • May 2019 - Present

  I am currently employed by the largest 16/18+ college in East Sussex UK, with 18K students and 1400+ staff. I am a Senior IT Ops Engineer within the college's IT team of 18. My day to day duties include managing the administration of over 150 servers and services offered within the college including file/print, backup, Office365, G suite for Education, VmWare hosts and VMs. I have been employed by the college for over two years.At the beginning of the Covid crisis in March 2020, I began working with the senior management to deploy MS Teams to our employees so that they could continue to work. Currently, we have nearly 60 Teams with the view of enlarging this number by migrating our on-premise file storage into the cloud using Teams and when required utilise Sharepoint team site document libraries. We are also looking at migrating on premise homedrives up to onedrives.I have also been instrumental in setting up the company's Intune MDM solution as well as protecting users' login credentials by enrolling them into MFA (Multi-Factor Authentication). When used together, along with domain joined devices and app protection polices, access to data has been controlled by setting up Conditional Access policies.Currently working for Enhanced DBS check employerExperience of working within ITIL frameworksOffice 365 adminActive Directory/Group Policy, DNS, DHCP adminMicrosoft Hyper-V server adminMicrosoft 2008/2012/2016/2019 server adminGoogle Apps and Google Classroom adminHP G8 Servers/HP SAN, HP switch adminCisco ASA firewall adminCisco Wireless Controller and access point adminHP desktop, Toshiba laptop and chromebook deploymentWindows10 OS and app deployment using SCCMMDM of Ipads using Cisco MerakiBiostore cashless catering / Papercut printing solution adminSharepoint trainingStoragecraft Backup adminVipre Antivirus admin



Brighton Aldridge Community Academy

• Primary and Secondary Education
• 1 - 100 Employee

• Senior IT Technician

  • Feb 2012 - May 2019

  During my employment as a Senior IT Technician at Brighton Aldridge Community Academy, my duties included managing the servers and infrastructure within the academy, helping the staff and students with IT issues and setting up any AV requirements.One project I managed was the setting up of an SCCM server which we use for the imaging of desktops as well as the deployment of Windows applications. Thanks to this, alongside the swapping of old-tech hard drives for faster SSD units, a significant amount of money was saved by deploying Windows 10 to our aging stock of Windows 7 laptops and desktops, thereby prolonging their life.



Union Jack English Pub

• Pub Owner and Manager

  • Jun 2007 - Sep 2011

  The Role• I established and ran a successful pub/restaurant in Italy. This role involved day to day management of the business, liaising with suppliers, and management of six members of staff, as well as welcoming customers in the evening.Achievements• Managed the start-up of the business including inception, identification and negotiation of commercial premises, refitting the premises from the ground up whilst managing the purchasing of materials, fixtures and fittings, recruitment of staff and all other aspects of establishing a new business.• Delivered profit in the first 12 months.• The business has grown year on year, building up a faithful and dedicated customer base. • Improved turnover by hosting lunchtime events such as christenings.



Thales Information Systems

• Software Development
• 1 - 100 Employee

• Helpdesk Support Technician

  • Jun 2006 - Jun 2007

  The Role• I was part of a team logging and resolving incidents for Working Links Ltd, providing remote support to users in wired as well as wireless offices throughout the UK, escalating incidents to 3rd line support teams where necessary and fixing incidents within service level agreement timescales. Other duties involved the remote rebuilding of desktops and laptops using ON Command CCM deployment software, and out of hours user amendments using Active Directory admin tools. Achievements• I supported over 1000 users, logging and resolving a large volume of incidents.• I became proficient in using the Unicenter suite of support tools.• In preparation for the handover of the service to a third party, I led the comprehensive documentation of support procedures and processes.



Holiday apartment owner/manager

• Holiday apartment owner/manager

  • Nov 2005 - Jun 2006

  The Role• I managed holiday apartments which included taking bookings, organising cleaners and when necessary maintenance personnel. I was also on site to meet clients on arrival as well as check them out on departure.Achievements• Refurbishment of the holiday apartments to a high standard.• Increased sales revenue by 30% per annum through: advertising, creation and maintenance of own website, as well as building up a set of loyal and repeat customers. The Role• I managed holiday apartments which included taking bookings, organising cleaners and when necessary maintenance personnel. I was also on site to meet clients on arrival as well as check them out on departure.Achievements• Refurbishment of the holiday apartments to a high standard.• Increased sales revenue by 30% per annum through: advertising, creation and maintenance of own website, as well as building up a set of loyal and repeat customers.



Fujitsu

• IT Services and IT Consulting
• 700 & Above Employee

• 2nd/3rd line Support Engineer

  • Aug 1998 - Nov 2005

  The Role• At Fujitsu Services Ltd, I worked on a number of outsourced contracts providing desktop and server support for the following organizations: Lombard Banking Services, Government HMCE, Bromley Borough Council, Southern Water PLC. At Lombard, I administered clustered Windows 2000 servers, which were used to increase reliability. The role also included maintaining Ghost desktop images, as well as sending out patches and antivirus updates. Two major accounts were Netware based, so my knowledge of Netware became essential. I also provided support to DEFRA, where I built and deployed Compaq Proliant servers at sites throughout the UK.Achievements• Relocated 900 users over one weekend, which was originally planned for nine weeks.• Supported over 2000 users throughout the UK on the Lombard Banking Services contract.• Created a script to roll-out new networking software across a company wide network.• Achieved three Fujitsu Bronze awards for my hard work and dedication.• Achieved Certified Novell Administrator status whilst at Southern Water PLC.• Achieved MCP in Networking Essentials.



Amplicon Liveline Ltd

• United Kingdom
• Computer Hardware Manufacturing
• 1 - 100 Employee

• Support Team Leader

  • Jun 1993 - Aug 1998

  The Role• Managed a team of engineers providing software and hardware telephone support. Liaised with third-party suppliers on support issues. Also provided technical training to the sales team.Achievements• Instigated weekly training sessions for the sales team.• Increased sales by 15% per annum through the careful matching of products to customer activity.• Promoted to team leader, managing a team of support technicians.• Created a knowledge base of common support solutions for use by the team.