Experience

Nuclear Waste Management Organization

• Canada
• Utilities
• 100 - 200 Employee

• Senior Project Manager

  • Oct 2021 - Present



pranga & co

• Canada
• Luxury Goods & Jewelry

• Founder and Head Cufflink/Anker Designer.

  • Sep 2016 - Present

  * Created a patent pending innovative interchangeable cufflink system which is more environmentally friendly and sustainable than other cufflinks. * Established the production and distribution systems. * Spearheaded the customer journey mapping process, optimizing user experience and implementing a visually captivating company website on Drupal and then the Shopify. * Collaborated closely with the creative team to create compelling digital assets, including photography, lookbooks, line sheets, brochures, and captivating in-store jewelry displays. * Demonstrated exceptional skills in designing brand image, logo, cufflink design (100+ variations), and effectively marketed the cufflink system to a diverse range of retailers, including menswear, gift, and jewelry stores. * Successfully created and managed RFQs, effectively selecting and overseeing vendors to ensure top-notch product quality and timely delivery. * Maintained responsibility for crafting engaging social media content, overseeing brand design and implementing Corporate Social Responsibility initiatives. * Efficiently managed retail accounts, such as The Bay (HBC), ensuring exceptional customer service and fostering fruitful business relationships. Show less



Business Advisory Centre Durham (BACD)

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• Business Mentor

  • May 2016 - Present



Futurpreneur

• Canada
• Non-profit Organizations
• 100 - 200 Employee

• Business Mentor

  • Apr 2013 - Present

  The Canadian Youth Business Foundation (CYBF) is a national non-profit organization dedicated to growing our nation’s economy one young entrepreneur at a time. CYBF provides mentoring from experienced business professionals to help launching and grow new business. Learning from a mentor is a key to any success. CYBF's mentoring program see entrepreneurs and business professional whose skills and expertise match work in partnership. As a mentor I provide tangible business advice as well as support and encouragement to help entrepreneurs stay focused on what’s important for success. Show less



DIT Web Solutions Inc.

• Canada
• Technology, Information and Internet
• 1 - 100 Employee

• Senior Project Manager, Digital

  • Mar 2019 - Jul 2021

  Managed a variety of web/application development for clients such as Pizza Nova, The Home Depot and 360insights. Established PMO type rigour at the company through introduction of program management principles such as requirements gathering, resource allocation/management, RAID logs, etc. Brought several undisciplined projects under control leading to successful completion. Managed and provided input for client UX and design. Acted as Production/Program Manager as required. Managed a variety of web/application development for clients such as Pizza Nova, The Home Depot and 360insights. Established PMO type rigour at the company through introduction of program management principles such as requirements gathering, resource allocation/management, RAID logs, etc. Brought several undisciplined projects under control leading to successful completion. Managed and provided input for client UX and design. Acted as Production/Program Manager as required.



RBC

• Canada
• Banking
• 700 & Above Employee

• Senior Project Manager

  • Feb 2018 - Apr 2018

  Lead PM for a credit card regulatory project related to the switchover to eight-digit BINs. Goal was to review and assess impact of the change on all vendors and manage and resulting changes to processes and technology. Updated project plan, tracked financials, maintained RAID and provided weekly updates to the overall Program. Lead PM for a credit card regulatory project related to the switchover to eight-digit BINs. Goal was to review and assess impact of the change on all vendors and manage and resulting changes to processes and technology. Updated project plan, tracked financials, maintained RAID and provided weekly updates to the overall Program.



CIBC

• Canada
• Banking
• 700 & Above Employee

• Senior Project Manager

  • Dec 2016 - Feb 2017

  Brought on as an interim PM to take on inflight work related to the acquisition of PrivateBancorp. Was responsible for the tracking and coordination of various marketing assets both physical and digital for rebranding including promotional materials, websites, URL and domain redirections. Was one of seven project managers that were tasked with creating project plans that were rolled-up in the greater Program to track the entire bank acquisition and integration. Updated project plan, tracked financials and maintained RAID. Provided weekly updates to the Program along with regular updates to the ESC, Project Sponsor and other vested parties. Show less



Richardson Wealth

• Canada
• Financial Services
• 700 & Above Employee

• Senior Project Manager

  • Jun 2016 - Nov 2016

  Hired to deal with Statement Redesign, an in-flight project to update client statements across the entire company. • Managed traditional PMO "triple constraints" withing Waterfall and Agile Methodologies • Tracked budget, updated resource plans and milestones for use in various meetings and reports; • Completed analysis of vendor Statements of Work and Technical Specifications to ensure that Business Requirements were being met; • Managed a particularly challenging vendor. External resources were not delivering on-time, producing sub-standard documentation and over promising while under delivering. After raising risks/issues related to the vendor, a new external resource was brought on-board and significant improvements were realized. Show less



D+H

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Digital Project Manager (Web), Marketing

  • Mar 2014 - May 2016

  Plan and manage various web initiatives. In 2014 I manged the merging of two websites (from Canada and the US) to DH.com. The project involved the creation of new D+H branded templates, new and edited content, new CMS platform (Drupal 7), setup of web services on new hardware (Acquia), workflows, processes, 301 redirects and almost everything else required when moving a website. A similar project was undertaken in mid-2015 when D+H acquired Fundtech with me leading the Marketing Integration work stream. Over 400 pieces of collateral were re-branded, 100's of web pages moved, content updated along with building re-branding. All done in in about four months. Show less



RBC Bank

• United States
• Banking
• 700 & Above Employee

• Senior Project Manager, Cards PMO

  • May 2013 - Nov 2013

  Managed the Fall Integrated Advertising Campaign for the RBC Avion Travel Rewards Card. Responsible for ensuring creative assets such as graphics and messaging were delivered on time for use across multiple work streams. The Scope included in-branch marketing materials along with newspaper, magazine, billboard, television, radio, on-line advertising. As marketing materials were updated the older assets were taken out of circulation and destroyed. Internal Digital, Social departments along with In-branch support, contests, sales growth and retention activities were all part of the CA$6.5 million project. Show less



Bank of Montreal

• Toronto, Canada Area

• Senior Project Manager

  • Oct 2012 - Mar 2013

  Migrating the largest Master Card portfolio in Canada to TSYS was a major endeavour. Seven PM’s working various business streams were responsible for this CA$20 million+ program. My role was to ensure that Accounting, Settlement, Reconciliation would be able to continue functioning; TSYS Contracts were negotiated, updated, SLAs adjusted. Ensured MasterCard compliance was being met; Review, update and provide to TSYS over 200 types of English and French letters to be available for correspondence to cardholders and associated change management; The new Dispute/Fraud/Chargeback system was transferred from TSYS to BMO with no interruption to open cases; BMO would be able to remain compliant with MasterCard contractual requirements. Additional activities included mapping of business processes; status updates to the PMO; gathering necessary information and statistics to allow for informed decisions. Show less



RBC

• Toronto, Canada Area

• Senior Project Manager, Cards PMO

  • Nov 2011 - Jun 2012

  Global Cards is responsible for Credit Card initiatives outside of Canada. Projects included converting the bank’s US credit bureau reporting format from Metro1 to Metro2; migrated clients to a new card (FACTA compliant) and decommissioning of the old card when the bank divested US operations and created a new virtual bank - Project change management analyzed over 1000 processes and prepared temporary and new BAU processes. The launch of Premium and Loyalty Cards in the Caribbean on the TSYS Prime system was an in-flight project managed by the bank’s PMF guidelines. A variety of status reports and support documents were provided to Senior Bank Executives regarding managed Projects. Additional activities included creation of ad-hoc data extracts for status updates and for supporting business decisions; mapping of business processes; completing the Visa Quarterly compliance report; generation of business and technical specification documentation, process maps and creation of procedures. Show less



The Currency Commission

• Toronto, Canada Area

• Director of IT

  • Jun 2008 - Oct 2011

  The primary goal was the marketing and development of a website and XML software for the exchange of non-legal tender banknotes. I managed the program and staffing and lead strategic planning sessions and the team of HTML/XML developers for front and back office integration, data mapping sessions, graphics design, content. Maintained compliance with anti-money laundering regulations throughout various jurisdictions and reported activities to proper governmental and crime prevention units. A media plan and digital strategies was created to drive brand awareness and generate B2C leads. I was responsible for website content management, functionality improvements, customer journey mapping and site optimization. We created innovative campaigns using the media to execute which earned more than 100,000 page views within six months and expanded the site into three additional languages within one year of launch. Stage two expanded the online web based application to make direct EFT/IBAN and mass PayPal payments to customers. Show less



CIBC Mortgages

• Toronto, Canada Area

• Project Manager

  • 2010 - 2011

  An Agile Project Manager in a fast-paced nimble group whose primary focus was managing projects that enhanced current services through deficiencies discovered through an audit process. Multiple projects/budgets were managed through the project lifecycle as were in-flight projects. Main project involved a Margin Review and Stock Lending initiative. Managed changes to project scope through accepted change management processes and documentation. By providing direct analysis and recommendations on the project, many goals were achieved without resorting to additional resources. Also prepared and presented proposals, project reports such as metrics and change requests to Senior Executives, Working and Steering Committees, etc. Compiled and delivered completed project documentation. Additional activities included requirements management; user guide documentation of the application; corrective action based on QA testing cycle results and business users’ feedback. Show less



NCC Corporation

• Toronto, Canada Area

• Digital Project Manager

  • Jan 2005 - Feb 2010

  The majority of the projects were aligned to e-commerce, WMT and Internet Security initiatives. WMT projects would encompass interfacing to back office databases allowing for full account access including e-trading and foreign exchange. Conducted dozens of Cyber Security Projects on behalf of clients. Identified and provided remediation solutions for various deficiencies covering network, application, communication, etc. Was responsible for the majority of the project lifecycle including Business Analysis activities - from planning to closeout, project charters, SOW, etc. Would create strategic plans and help shape of the overall project objectives as well as defining project scopes and strategies in conjunction with end users. Provide risk assessments, ensuring they are effectively managed and mitigated. Prepared RFP’s through a consultative approach with Stakeholders and Management. Selected and Managed Vendors as required, from off-shore resources to software/hardware acquisition. Conferring with project staff to create work plan, assign duties and responsibilities and scope of authority. Additional responsibilities included aathering business requirements; process mapping and editing of procedures; data mapping sessions. Created master test plans; UAT, documentation of defects including release management and retesting. Show less



CIBC

• Canada
• Banking
• 700 & Above Employee

• Project Manager

  • Nov 2006 - Jun 2007

  Analyzed end-to-end, the various systems (core and ancillary) and software currently in place related to mortgage processing from application to funds disbursement. Researched and collected data through working team meetings and user group studies. Provide short and long-term solutions (including system upgrades, data migration, etc...) for maintaining program stability and data migration. BA activities included creation of documentation assessing the viability of each system; analysis of processes, designed detailed workflows, process maps and procedures. Show less



Scotiabank

• Canada
• Banking
• 700 & Above Employee

• Program Manager

  • Dec 2003 - Nov 2004

  Managed implementations for business credit cards; created special processing for clients; provided product support. Successfully managed program implementations from contract signing through to roll-out. Determined client needs in a consultative approach as it related to program design, implementation, training and support for clients. Managed supplier relationships and deliverables for clients, to ensure Service Level Agreements were met. Created unique solutions for clients to meet their requirements and assisted with training Clients on the PVS and Pathway systems. Show less

• Project Manager Senior Technical Analyst

  • Feb 2002 - Dec 2003

  Responsible for various projects involving file translation, non-standard bank file communications and custom EFT and SWIFT implementations. Custom solutions would be presented to outside clients at the Director and Senior Executive level. Establishing a work plan, resource allocation and task assignment was completed through to project deliverables and associated documentation. BA responsibilities included generation of business/technical documentation; SQL querying; requirements management; user guide documentation of custom applications. Show less



FIRE International

• Toronto, Canada Area

• Digital Project Manager

  • Mar 1996 - Sep 2002

  I managed various internet projects mostly within the financial services industry, but also for investment relations departments and security applications. The installation and upgrading of financial planning software and systems was common on projects. Strategic planning sessions were conducted to obtain project support and commitment to project cost estimates. Responsible for project plan creation, costs estimates, staffing requirements, and management of available resources to various phases of project. Drafted RFP’s and managed Vendors after the selection process. Documented change requests and progress reports to keep projects on time and within budget. Provided and presented reports to various groups including Executive VP and “C” level. BA activities included gathering of business requirements; mapping of business processes; master test plans and associated UAT; documentation of application. Show less