Experience

Remington Arms Company

• United States
• Sporting Goods Manufacturing
• 500 - 600 Employee

• Director, OEM & Inside Sales

  • 2015 - Apr 2017

  Promoted to start up a new inside sales operation aimed at increasing multiple brand presentation at retail partners and expanding OEM product offerings. Built and managed a cross-functional 11-member sales force. Key contributions include: * Started up a new operation, posting $60M in 1st year sales.

• Director, Consumer & Retail Parts Division

  • 2012 - 2015

  Selected to manage all brand(s)parts and accessories business unit. Directed new product and packaging development and launches, including branding, marketing, pricing, programs and sales execution. Managed P&L on divisional revenues to $120M. Notable accomplishments include: * Cut costs & boosted performance.

• Director Service Operations

  • 2003 - 2012

  Promoted to direct all global order processing, customer service, warranty and repair, warehousing, logistics, 3PL, distribution, parts, call center, e-Commerce fulfillment and related operations. Managed budgets to $25M and 150 multidisciplinary, multisite staff. High impact achievements include: * Captured millions M&A integration savings. * Boosted efficiency with a digital solution. * Saved millions in warehousing & logistics costs. * Completed a major headquarters… Show more Promoted to direct all global order processing, customer service, warranty and repair, warehousing, logistics, 3PL, distribution, parts, call center, e-Commerce fulfillment and related operations. Managed budgets to $25M and 150 multidisciplinary, multisite staff. High impact achievements include: * Captured millions M&A integration savings. * Boosted efficiency with a digital solution. * Saved millions in warehousing & logistics costs. * Completed a major headquarters relocation under budget. * Reengineered field service operations, boosting quality & timeliness. * Played a key role in a private equity deal.

• Service Operations Manager

  • 1993 - 2003

  Promoted to manage all domestic/international customer service, including order processing, product service and call center operations. Directed 100+ staff and budgets to $8M. Previously at Remington, served as Consumer Service Manager. Contributions include: * Dramatically improved call center KPIs * Led a seamless post-divestiture transition.