Experience

Lofta

• United States
• Retail Health and Personal Care Products
• 1 - 100 Employee

• Respiratory Therapist

  • Mar 2020 - Present

  San Diego, California, United States



Sleep Data

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Respiratory Therapist II - Key Accounts

  • Dec 2018 - Mar 2020

  San Diego, California Serve as liaison and main point of contact with Scripps Health personnel, partner directly with Board Certified Sleep Physicians, Nurses, Physicians Assistants, and Respiratory Therapists, review data to advance care plans, and maintain open communications related to patient updates or complications. Responsible for maintaining strong, positive relationships with key accounts and their internal staff. Meets with patients one on one to explain, demonstrate and set up on PAP, HST… Show more Serve as liaison and main point of contact with Scripps Health personnel, partner directly with Board Certified Sleep Physicians, Nurses, Physicians Assistants, and Respiratory Therapists, review data to advance care plans, and maintain open communications related to patient updates or complications. Responsible for maintaining strong, positive relationships with key accounts and their internal staff. Meets with patients one on one to explain, demonstrate and set up on PAP, HST and O2 equipment, perform mask refits and troubleshoots issues regarding patient's therapy and adherence to therapy. Accurately record actions and patient updates in EMR system and analyze outcomes to devise updated care plans; serve as patient advocate during care plan development and execution, and leads continual personalized patient education post-visit. Partner with Account Managers from medical device vendors, receive and disseminate information around new products, devise new patient education and marketing, and cultivate patient referrals; built and maintain positive working relationships with reps that saw increases in clinic revenue while improving patient service. Show less



Philips

• Netherlands
• Hospitals and Health Care
• 700 & Above Employee

• Clinical Consultant

  • Dec 2016 - Dec 2018

  Melbourne, Australia Managed sales, operations management, and patient care of 2 sleep and respiratory centers; led clinical improvements, oversaw staff, elevated patient care, managed business operations, and provide sales and customer support. Exceeded annual sales target and achieved 107% and 112% of quota, focused improvements on converting device rentals to purchases, updating accounts receivable and collections actions, and developing new service and product trainings to hospital staff on CPAP… Show more Managed sales, operations management, and patient care of 2 sleep and respiratory centers; led clinical improvements, oversaw staff, elevated patient care, managed business operations, and provide sales and customer support. Exceeded annual sales target and achieved 107% and 112% of quota, focused improvements on converting device rentals to purchases, updating accounts receivable and collections actions, and developing new service and product trainings to hospital staff on CPAP devices, masks, supplies, ventilators, nebulizers, and cough assist devices. Spearheaded relationships with hospital leadership, worked in partnership to enhance patient intake, referrals, and care, while ensuring total compliance with quality and regulatory standards; awarded new $500,000 contract with 200 patients annually for 5 years from 2 major hospitals. Developed and implemented new operational improvements for field sales and service team, standardized patient communication and follow-up, updated patient education documentation, and provided additional training on customer service and support; teams improved referral sales and overall revenue. Managed revenue and operating budgets, optimized scheduling to manage patient to staff ratios, assigned staffing duties to maximize revenue while managing labor costs, and oversaw inventory with historical analysis to improve forecasts; able to achieve monthly P&L goals while improving patient care and employee engagement. Provided clinical support remotely, utilized various software to monitor patient compliance and progress, communicated directly with patients to review treatment plans, and delivered comprehensive health education. Show less



Synergy Respiratory

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Respiratory Therapist

  • Dec 2015 - May 2016

  San Diego, California Performed diagnostic tests and initial device set up in large sleep clinic; supervise diagnostic testing and provide direct patient care, test interpretation, medical assessments, and set up patients on non-invasive ventilators, CPAP, and oxygen therapy as prescribed by physicians. Worked directly with interdisciplinary healthcare team to coordinate, implement, and evaluate patient’s care plan, interviewed patients to understand current sleep and repertory issues, reviewed previous… Show more Performed diagnostic tests and initial device set up in large sleep clinic; supervise diagnostic testing and provide direct patient care, test interpretation, medical assessments, and set up patients on non-invasive ventilators, CPAP, and oxygen therapy as prescribed by physicians. Worked directly with interdisciplinary healthcare team to coordinate, implement, and evaluate patient’s care plan, interviewed patients to understand current sleep and repertory issues, reviewed previous treatments, and analyzed lab results, and coordinated with medical personnel to adjust treatments and correct issues. Show less



Meridian Healthcare Group

• Respiratory Therapist

  • Nov 2014 - Nov 2015

  San Diego, California Managed operations of hospital outpatient Pulmonary Rehabilitation clinic; spearheaded oversight and improvements to operations and patient service actions to maximize efficiencies, ensure compliance, and spur business growth. Led improvements to clinic operations, updated policies and practices for requesting and collecting payments, appointment reminder reach outs, and confirmation of correct patient data; quickly reduced account receivable totals, ensured up to date and accurate… Show more Managed operations of hospital outpatient Pulmonary Rehabilitation clinic; spearheaded oversight and improvements to operations and patient service actions to maximize efficiencies, ensure compliance, and spur business growth. Led improvements to clinic operations, updated policies and practices for requesting and collecting payments, appointment reminder reach outs, and confirmation of correct patient data; quickly reduced account receivable totals, ensured up to date and accurate personal info, and improved patient satisfaction. Spearheaded patient engagement and marketing initiatives, developed and launched new marketing collateral, started tracking of referrals to partner with primary care doctors, and updated patient communication and follow-up; improved community awareness, drove strategic partnerships, and increased total number of new patients. Show less



San Diego Spine and Rehab

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Exercise Rehabilitation Specialist

  • Sep 2012 - Jan 2015

  San Diego, California Led medical exams and education for patients managing spine injuries; recorded full medical histories with standard questionnaire, worked with patients to establish goals and exercise protocols, and provided ongoing support. Worked directly with doctors to review reports and lab results, developed ongoing care and actions plans to include potential medicines, exercise, and further tests; followed up with patients to communicate plan and provide support. Managed new and… Show more Led medical exams and education for patients managing spine injuries; recorded full medical histories with standard questionnaire, worked with patients to establish goals and exercise protocols, and provided ongoing support. Worked directly with doctors to review reports and lab results, developed ongoing care and actions plans to include potential medicines, exercise, and further tests; followed up with patients to communicate plan and provide support. Managed new and innovative rehabilitative programs, worked with patients to provide strength, flexibility, and nutrition analysis, and partnered with physical therapists and specialists to develop personalized wellness programs; greatly grew number of program participants and helped reduce number of injuries. Show less



SpineZone

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Spine Specialist

  • Oct 2008 - Apr 2012

  San Diego, California Managed overall operation of medical fitness clinic with 7 employees serving 700 patients annually; established and enforced patient and operational policies and procedures, ensured high levels of patient care and progress, and provided team leadership, development, and mentorship.