Experience

Microtime Computers, Inc/Dental IT Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• System Engineer

  • Mar 2015 - Present

  • Responsible for design, reconfiguration, security, and maintenance of equipment for various clients including but not limited to dental practitioners, beauty salons and spas, grocery Wearhouse and bowling alleys. • Specialized in Dental IT; machinery and software using high-performance servers• Create, schedule and monitor system backups• Administration of Windows server environments • Administration of VMware environments• Install, configure, test and maintain operating systems, application software and system management tools • Implement security controls and adhere to the organization and client security policies and procedures (HIPPA where applicable)• Provide server and desktop support• Report as needed, to management regarding project status• Conduct periodic reviews of the infrastructure and propose upgrades as appropriate• Maintain infrastructure in accordance with industry best practices and standards.• Provide any other information technology support as needed by the organization.• Liaise with vendors, clients, and management for problem resolution• Prioritize and complete projects/tasks to meet deadlinesQualities and experience related to this position:• Strong critical thinking and communication skills• Proven work experience in installing, configuring and troubleshooting UNIX /Linux and Windows based environments• Proficient networking knowledge and troubleshooting skills (OSI network layers, TCP/IP)• Experience with virtualization (e.g., VMware, VCenter)• Experience with monitoring and automation software (e.g. What's Up Gold, Zabbix)• Ability to multi-task within or across projects with minimal direction



Self-employed

• Australia
• Education Administration Programs
• 700 & Above Employee

• Computer Specialist/Network Analyst

  • Jan 2009 - Present

  ● Work with a variety of customers to troubleshoot, support, repair, update and migrate systems ● Make recommendations for upgrade and coordinate, with clients, for continuous service of technology● Build and maintain workstations, custom PCs and Operating Networks for clients● Optimize hardware and software for best performance● Over-clock components for increased performance ● Up-to-date knowledge of current hardware and price vs. performance comparisons● Assist clients in purchasing and managing web domains, hosts, e-mails and ftp configurations



DIRECTV

• United States
• Entertainment
• 700 & Above Employee

• Service Technician

  • Jun 2008 - Dec 2009

  • Identification, repair and installation of Direct TV satellite television systems • Post, pre-wire, site-surveys, and relative work as required• Respond to customer questions received via phone with a high degree of customer service • Answer questions regarding features, options & pricing• provide all customers with a knowledge of their services while utilizing excellent customer service skills • Participated in a commission based incentive program by promoting and selling various current product offerings and technologies• Assigned a company vehicle to complete daily assignments, including all work logs, work orders, vehicle logs and reports • Participate in all company required trainings and tests



Brown Engineering

• Civil Engineering
• 1 - 100 Employee

• IT Support/CAD Operator

  • Sep 2003 - Apr 2005

  • Provided support for office server migration to AutoCad 2003 through IT ticket system/call center• Developed septic designs and roadway cut/fill proportions using AutoCad 2003• Fieldwork: used Global Positioning System (GPS) Application to flag wetlands for CAD drafting and property boundaries • Provided support for office server migration to AutoCad 2003 through IT ticket system/call center• Developed septic designs and roadway cut/fill proportions using AutoCad 2003• Fieldwork: used Global Positioning System (GPS) Application to flag wetlands for CAD drafting and property boundaries



PC Authority

• Book and Periodical Publishing
• 1 - 100 Employee

• Technical Support Technician/Sales Representative

  • Jan 1999 - Aug 2001

  • Sold computer components at various trade shows around New England• Provided technical support for computer related issues • Assembled computer systems purchased by customers • Sold computer components at various trade shows around New England• Provided technical support for computer related issues • Assembled computer systems purchased by customers