Experience

Gerotto Federico S.r.l.

• Italy
• Construction
• 1 - 100 Employee

• International Sales Area Manager

  • May 2014 - Present

  Since 1966, Gerotto Federico Srl has been developing solutions to make cleaning, reclamation and excavation operations always more and more efficient, safe and productive. Anywhere: job sites, industries and infrastructures, in Italy and around the world. Thanks to three Business Unit - construction works, Suction Excavators and Mini Robot Excavators - the company has always been at the forefront in offering high value-added technologies and specific skills to operate in complex situations. Since 1966, Gerotto Federico Srl has been developing solutions to make cleaning, reclamation and excavation operations always more and more efficient, safe and productive. Anywhere: job sites, industries and infrastructures, in Italy and around the world. Thanks to three Business Unit - construction works, Suction Excavators and Mini Robot Excavators - the company has always been at the forefront in offering high value-added technologies and specific skills to operate in complex situations.



GVC New LTD

• Customer Service Administrator

  • Oct 2012 - Oct 2013

  From October 2012 he was in charge of being part of a new Customer Service Team, at the beginning of its working experience. His previous experience was really important in helping his head of department in the department organization and in developing, as fast as possible, an effective, well organized and high quality service to the Company's customers through the use of new software offering new options to customers in order to receive the Team assistance. The role he is playing is based on team leading, personal responsibilities, team work, collaboration with the people his working with, with the other company's departments and third parties. He is mainly collaborating with Payment and Fraud departments, as his previous working experience gave him knowledge about any kind of Customer's "bad behavior", helping in the creation of new procedure regarding Customers Care (deposit limits, self-exclusion, protection and security of personal data etc.) and anti-fraud policy for Company's security (prevention of poker frauds, multiple accounts, deposits and withdraws in accord with AML policy etc.). However that may be, his main role remains to provide support to the customers and partners via telephone, internal messaging, e-mails and live chats. Show less



Goldbet SportWetten

• Help Desk Poker Assistant

  • Jan 2012 - Oct 2012

  From January 2012 the end of Semptember 2012 he had played the role of Help Desk Poker Assistant at GOLDBET Sportwetten - Eduard Bodem Gasse 8-6020 Innsbruck, Austria, managing relationships with third parties on the Poker Platforms (Poker Adventure, Poker Experience), providing support to Customer Service colleagues in problems related to the Platform Poker through the appropriate analysis performed by the use of the various back office.He was providing support also to Payment Department checking withdraw requests from Casino Sections (Anty Money Laundering Procedures). Show less

• Help Desk Casino

  • Jan 2012 - Oct 2012

  From January 2012 until the end of Semptember 2012 he had played the role of Help Desk Casino at GOLDBET Sportwetten - Eduard Bodem Gasse 8-6020 Innsbruck, Austria, managing relationships with third parties on the various Casino sections (Club Casino, VIP Casino, Live Casino, Games, Slots 3D CineSlot), providing support to Customer Service colleagues in problems related to the different Casino sections through the appropriate analysis performed by the use of the various back office.He was providing support also to Payment Department checking withdraw requests from Casino Sections (Anty Money Laundering Procedures). Show less

• Customer Service Agent

  • Sep 2011 - Oct 2012

  From September the 12th of 2011until the end of Semptember 2012 he had played the role of Customer Service Agent at GOLDBET Sportwetten - Eduard Bodem Gasse 8-6020 Innsbruck, Austria, dealing with customers via Phone, Skype, e-mails, internal messages and Live Chat.