Experience

Uncapped

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Customer Support Exec

  • Feb 2022 - Present



Paysafe

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Relations Executive

  • Dec 2020 - Sep 2021



TTEC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Support Specialist - Business department

  • Nov 2019 - Sep 2020

  Level 1 customer support for the Business department of Project Revolut. Answering clients `queries via live chat, most of which are related to the Onboarding procedure (including KYC basic process flow), VAT-related questions, specific product-related and also upcoming features, dealing with card payments as well as Merchant accounts, transfer-related queries, etc. Additional promotion to a Trainer position, that handles the creation and delivery of training inside the team in connection to either improving the knowledge of an already known topic or the introduction of a new one, as well as training to new employees in the team. Show less



Maximum English Language Schools

• Plovdiv, Bulgaria

• English Language Teacher

  • Feb 2018 - Mar 2020

  Pre-A1 and A1 English lessons in a private English school mostly working with adults, specifically aiming to give a good base to the students and motivating them to continue forward with their English language development. I have also developed the first-ever tests and dictations for the newly established at the time teaching system and student and workbooks for the corresponded levels. Pre-A1 and A1 English lessons in a private English school mostly working with adults, specifically aiming to give a good base to the students and motivating them to continue forward with their English language development. I have also developed the first-ever tests and dictations for the newly established at the time teaching system and student and workbooks for the corresponded levels.