Experience

Lacey Fire District # 3

• United States
• Public Safety
• 1 - 100 Employee

• Firefighter/EMT

  • Feb 2023 - Present

  Lacey, Washington, United States First responder and community service member serving the people and visitors of the Lacey, WA community.



American Medical Response

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Emergency Medical Technician

  • May 2022 - Feb 2023

  Los Angeles Metropolitan Area 911 EMT serving the people of Los Angeles, CA



InStride

• United States
• Education Administration Programs
• 100 - 200 Employee

• Success Manager, Academic Partnerships

  • Oct 2020 - May 2022

  Los Angeles Metropolitan Area

• Project Manager

  • Feb 2020 - Oct 2020

  Los Angeles, California

• Learner Success Coordinator

  • Aug 2019 - Feb 2020

  Los Angeles, California



ServiceTitan

• United States
• Software Development
• 700 & Above Employee

• Implementation Manager

  • Jun 2018 - Aug 2019

  Glendale, California Facilitated the onboarding of over 50 new partners implementation projects; from planning and initiation through execution and success transition Communications champion between Sales, Product Marketing, Data Engineering and Customer Success Provided ongoing coaching sessions for new customers and highlighted industry best practices Coordinated customers’ data migrations, trainings, and third-party platform integrations



Edmunds

• United States
• Automotive
• 300 - 400 Employee

• Senior Product Specialist

  • Jun 2014 - Dec 2017

  Santa Monica,CA Assisted in building the structure for onboarding, training and development of more than 7,000 dealer subscriptions Collaborated with UX/UI offshore development teams to prioritize JIRA board Presented weekly boot camp trainings for sales team and operations department Product Brand Ambassador for both internal communications and external vendor relationships Partnered with cross-functional teams in the creation of: Best Practices, How To and FAQ manuals

• Senior Account Manager

  • Dec 2013 - Jun 2014

  Santa Monica, CA Provided outstanding customer service and support to dealer accounts and Account Executives Developed the departments Senior Account Manager roles and responsibilities position outline

• Account Manager

  • Oct 2012 - Dec 2013

  Santa Monica, CA



The Disability Group, Inc

• Associate Director

  • Jun 2010 - 2012

  Managed, mentored and performance coached a team of (15) Case Analysts Reported directly to the Chief Sales Officer Oversaw recruitment and onboarding of new employees Assisted clients through the intake process of filing disability claims