Housing Locator

• Aug 2021 - Present

Customer Service Representative

• Oct 2020 - May 2021

Greet customers with pleasant demeanor in all inquiries, aid and solve their quieries, transfer to necessary deparment. Input data for usage to calculate billing amount, reconciled with spreadsheet. Direct contact for title agents for final billing and transfer to new owner of property Made necessary billing adjustmetns based on credits or errors in usage amounts. Processed mail and administered fees. Cashed checks and filed tax documentation. Coordinated with other billers, took all incoming emails for tax certifications. Key Achievements: ⦁ Took key role in taking the tax documentation/filing for department ⦁ Recognized for teamwork and excellent customer service Show less

Data Destruction Specialist/Driver

• Nov 2019 - Oct 2020

As Data Destruction Specialist/Driver, I securely collect and destroy confidential information including, picking up from clients, operating industrial-sized paper shredding machines, sorting and preparing material for shredding, and completing proper disposal. Maintain trip logs reflecting customer locations, distance traveled, and fuel costs. Review invoices with customers and obtained authorizations and signatures. My Key Success in This Role: -Passed NAID certification for document destruction. -Recognized for safe driving record and excellent customer service. Show less

School Bus Driver

• Jan 2018 - Jun 2019

In my role as School Bus Driver, I ensured the safety and supervision of children during transport to schools, field trips, and other locations. Performed comprehensive visual safety checks on bus daily, completing pre- and -post trip checklists reporting any needed repairs, and delivering bus to repair site. Reported delays, accidents, or other traffic and transportation conditions using telephone or mobile two-way radios to communicate with base on route logistics. My Key Success in This Role: -Obtained CDL B Class, Air Brakes, Passenger, and DOT medical card. -Achieved school bus endorsement. Show less

Delivery Driver/Customer Service

• Jan 2015 - Jan 2017

In my role, I selected and delivered groceries and household essentials to customer in a safe, courteous, and timely manner. Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests. Served as the main liaison between company and customer to ensuring that all procedures are followed and that the highest quality of food is being delivered to customers. My Key Success in This Role: -Promoted to highest paid deliver driver by proving ability to handle new responsibilities such as driving a box truck to Maryland and dealing with the satellite branch. -Selected as one of two transporters to drive box truck route to Maryland due to being trustworthy, easy to work with, and ability to work hard. Show less

Bank Teller

• Jul 2014 - Jul 2015

My role as Bank Teller, I processed routine financial transactions including but not limited to check cashing, withdrawals, deposits, and loan payments. Balanced ATM, vault, and coin machines, completing reports for teller cash-ins and outs from the previous day. Delivered courteous customer service, including referring customers to fitting representatives for financial services, personal, mortgage, and home improvement loans, and retirement planning. My role as Bank Teller, I processed routine financial transactions including but not limited to check cashing, withdrawals, deposits, and loan payments. Balanced ATM, vault, and coin machines, completing reports for teller cash-ins and outs from the previous day. Delivered courteous customer service, including referring customers to fitting representatives for financial services, personal, mortgage, and home improvement loans, and retirement planning.

Store Manager/Marketing Manager

• Jul 2011 - Jul 2014

-Implemented Marketing Goals -Ran Social Media/Website -Completed Inventory/Purchase Orders -Created Food and Drink Menu -Supervised, scheduled and trained employees -Executed opening and closing procedures -Implemented Marketing Goals -Ran Social Media/Website -Completed Inventory/Purchase Orders -Created Food and Drink Menu -Supervised, scheduled and trained employees -Executed opening and closing procedures