Sales Support Administrator

• Jun 2022 - Present

Coordinator

• Oct 2020 - Jun 2022

Operations Specialist

• Sep 2019 - Oct 2020

Optical Assistant

• Jan 2019 - Sep 2019

Increased achieved KPI percentage by 20% in our branch. Provided assistant to other branches seeking to improve their workflow. Improved workflow with creative methods. Used creative problem solving to prevent disruptions to daily operations. Liaising with other departments such as the direct debit department and contact lenses suppliers and resolving queries and monetary discrepancies Ensuring NHS paperwork is compliant and managing shipment documents Deliver excellent customer service and demonstrate a high degree of professionalism despite time pressure and customer volume Achieve high levels of sales performance and results Know the products inside and out and stay fresh with new merchandise and trends Ensure store is displayed and products are secured according to Company guidelines Accurately operate the POS system and accounts for all transactions (cash, credit, returns) Attentive to details; read prescriptions and identifies special needs, consulting with an Optician when necessary Identify situations involving unsatisfied customers and acts quickly for resolution Assists the customer in selecting frames and lenses that are best suited for their lifestyle and prescription needs Deal with all aspects of basic visual requirements Regularly assist customers finding optical products to suit personal needs dispensing and fitting these products Managing the diary and scheduling appointments Creating thinking to avoid potential issues and resolve situations with unsatisfied customers Monitoring stock and office supplies and reordering them when necessary Managing calls, post and interior/exterior correspondence Show less

Data Entry

• Jun 2018 - Aug 2018

responsibilities: • Data Entry • CRM Migration • Update records daily • Assist in streamlining data • Meticulous attention to detail • Analysing data for errors • Reporting problems with the data • Problem solving • Working with Excel and Microsoft Dynamics • Keeping sensitive information confidential responsibilities: • Data Entry • CRM Migration • Update records daily • Assist in streamlining data • Meticulous attention to detail • Analysing data for errors • Reporting problems with the data • Problem solving • Working with Excel and Microsoft Dynamics • Keeping sensitive information confidential

BA Politics Student

• Sep 2015 - Aug 2018

Bar Staff

• Sep 2017 - Feb 2018

Bar Staff

• May 2016 - Sep 2017

Host

• May 2016 - Jan 2017

Bar Staff

• May 2015 - Nov 2015

Waiter

• Jun 2014 - Sep 2014