Network Administrator

• Jul 2022 - Present

Sr. Network Systems Administrator

• May 2015 - Jul 2022

Performed personnel administrative functions managing IT staff Directed department operations, for maintenance, services, and implementation of new processes and programs. Provided leadership and technical support to my team for the purpose of maintaining a fully unified IT staff. Facilitated meetings with personnel to identify issues and develop recommendations for support. Managed and created vendor relationships such as Dell, Verizon, AT&T, and various 3rd party vendors. Monitor budget and expenditures to ensure expenses and budgets are within limits. Collaborate and develop with internal and external sources; projects, implementing or servicing new technology, and program/software upgrades. Prepared and documented a variety of presentation, policy, and administrative materials such as budgets, funding request, reports, recommendations, KPI’s and procedures. Research new emerging technologies with the purpose of developing, promoting, and establishing new services to update IT Infrastructure, and company best practices. Managed MPLS to SDWAN Conversion Migrated our physical data center to a Cloud based solution. Migrated AS400 to Cloud Solution (LPAR) On a Team migrating JDE to SAP then maintaining JDE as Historical Data. Project management from planning to execution using MS Project, Smartsheet, or Trello. Created live inventory tracking for end user equipment using excel. Performed helpdesk support for end-user applications including Microsoft Office, Citrix Desktop, Outlook, Adobe, Symantec, SolarWinds, and others. Show less

Site Systems Support Representative

• Aug 2014 - May 2015

Performing help desk support for end user applications including MS Office, Citrix Desktop, Outlook, Adobe, Symantec, and others. Administered and maintained ShoreTel VOIP phones and users. Maintain and repair network printers/copiers when applicable. Network System Administrator and 2nd tier help desk/desk side support. Supporting an environment that includes VMware, Citrix, Desktop Authority, Active Directory, EMC SAN, BlackBerry enterprise Server 10 along with Z10 & Q10 devices. Maintain servers at the local sites as well as all domain and data center servers. Provide application support to local end users in a Microsoft/Citrix environment. Manage adds, users, groups, and changes in Active Directory along with Citrix via the Citrix Access Management Console. Show less

Technical Support Specialist

• Nov 2013 - Mar 2014

Performed hardware and software troubleshooting on desktops, laptops, software, servers, configuration, and network installation. Performed virus/malware/bloat ware removal, data recovery, and software installation. Installed, managed, and configured switches and firewall (sonic wall). Provided remote phone support as well as onsite. Troubleshooting and configuring Cisco router/switch/ASA/T1, and VPN issues. Installed Cat5/6 cabling, wall plates, patch panels, ends, tested, and certified. Installing, troubleshooting, upgrading, and maintaining Avaya Phone systems. Show less

Field Service Tech II

• Jan 2003 - Mar 2013

Technical support role engaging with technicians and customers on many levels. Provide support for Field Service Technicians, write and update customer specific documentations.

Field Service Tech Sup II RS

• Jan 2003 - Mar 2013

Performed hardware/software upgrade and installation on servers, desktops, and laptops of various versions of Windows Operating Systems.Troubleshooting and repair of servers, desktops, and laptops.Installed wireless intrusion devices such as AIR-magnet and troubleshot both wireless and wired networks.Technical writing of manuals containing troubleshooting and customer specific documentations.Managed, administered, and performed updates and repairs of Lexmark T, E, and C Series Laser PrintersHIPAA Certified Show less