Experience

Amphora Nueva: Berkeley Olive Oil Works

• Sales Representative



Convergys

• Bilingual Agent

  • Jan 2018 - Nov 2018

  Bogotá D.C. Area, Colombia Responsibilities: • Work within the SSG Department (Secondary Sales Department) solving client issues and inquiries. • Primary contact on solving phone activations and tracking customer orders. • Offer customer experiences to AT&T customers in the United States and in Puerto Rico. • Ensure the metrics and protocols are followed throughout engagement with client. Achievements: • Top performer for 6 consecutive months, receiving the best customer feedback… Show more Responsibilities: • Work within the SSG Department (Secondary Sales Department) solving client issues and inquiries. • Primary contact on solving phone activations and tracking customer orders. • Offer customer experiences to AT&T customers in the United States and in Puerto Rico. • Ensure the metrics and protocols are followed throughout engagement with client. Achievements: • Top performer for 6 consecutive months, receiving the best customer feedback (9.6/10) • Special recognition from the regional VP for outstanding customer service and client engagement. Show less



TRUST EUROPE

• Italy
• Professional Training and Coaching
• 1 - 100 Employee

• English Teacher

  • Jan 2017 - Jun 2017

  Rome Area, Italy Responsibilities: • Elementary, Middle and High School English teacher for classes from 15 – 25 students across the ages of 10 – 16. • Private tutoring when needed to ensure a child’s excellent performance • Ensure students were up to the state’s required examinations. • Prepare fun and engaging activities for children to commit with their learning Achievements: • All Language (English) state requirements were passed by all my students in the different levels with higher… Show more Responsibilities: • Elementary, Middle and High School English teacher for classes from 15 – 25 students across the ages of 10 – 16. • Private tutoring when needed to ensure a child’s excellent performance • Ensure students were up to the state’s required examinations. • Prepare fun and engaging activities for children to commit with their learning Achievements: • All Language (English) state requirements were passed by all my students in the different levels with higher marks than average. • Children and parents gave very good feedback to the school on the activities and schemes used in my classes. Show less



Jeremy's Department Store

• United States
• Retail

• Junior Manager

  • Sep 2015 - Nov 2016

  Berkeley, California Responsibilities: • Co-managing the retail boutique store, supervising the sales representatives and ensuring a top customer support and customer experience • Managing budget and expenses, including accounting and closing register. • Leading the store’s visual merchandising, finding creative ways to show our products. • Ensuring a good relationship between the customers and employees and the employees and the management. • Achievements: • Quick promotion from sales… Show more Responsibilities: • Co-managing the retail boutique store, supervising the sales representatives and ensuring a top customer support and customer experience • Managing budget and expenses, including accounting and closing register. • Leading the store’s visual merchandising, finding creative ways to show our products. • Ensuring a good relationship between the customers and employees and the employees and the management. • Achievements: • Quick promotion from sales representative to Jr Manager. Show less



Rumba Bogota

• Public Relations Specialist

  • Aug 2012 - Sep 2015

  Bogotá D.C. Area, Colombia Responsibilities: • Offering customer support • Systematization and Automation of company’s databases • Design, creation and organization of various types of events (concerts, cocktail parties, dinners, gallery openings and nightclub inaugurations) • Create and maintain updated a customer list, ensuring new clients for the business. Achievements: • Received a recognition as one of the Top 5 events in 2013 for one of my original events. • Quick promotion from intern to PR… Show more Responsibilities: • Offering customer support • Systematization and Automation of company’s databases • Design, creation and organization of various types of events (concerts, cocktail parties, dinners, gallery openings and nightclub inaugurations) • Create and maintain updated a customer list, ensuring new clients for the business. Achievements: • Received a recognition as one of the Top 5 events in 2013 for one of my original events. • Quick promotion from intern to PR Liaison. • Landed one of the biggest accounts for Rumba Bogota, including exclusive deals and media reports with a launch party in Cancun. Show less



Freelance

• BILINGUAL TUTOR

  • Apr 2011 - May 2013

  Bogotá D.C. Area, Colombia Responsibilities: • Freelance tutoring English to Colombian students (basic grammar and speaking). • Participation in social programs, teaching English and other school subjects to the less fortunate in third world villages of Colombia.



Monty's

• Bartender

  • Sep 2010 - Jan 2011

  Miami/Fort Lauderdale Area Responsibilities: • Bartend and create new cocktails for customers. • Creating a welcoming atmosphere for patrons, ensuring they felt welcome on their initial and return visits.