Experience

Versatile Property Services pty ltd

• National Sales Manager

  • Feb 2019 - Present

  Develop effective and professional inter-personal relationships with new clients in targeted markets, maintain existing client relationships with high level customer service, identify contracts “under threat” and support action plans to prevent contract loss. Follow up on leads, outstanding bids and generate opportunities to tender by identifying and targeting select customers, and supporting public tender invitations. Attending site inspections to assess and understand client requirements develop effective labour plans and pricing proposals, reading contracts and assisting in the preparation of nominated Tenders and/or Expressions of Interest, including formulation of financial tender proposal through estimation. Maintain Menzies CRM (SalesForce) daily, incorporating full details on customer, phone calls made, meetings attended, tender opportunity cycles, incumbent service provider, conversion rates, work in progress and risk registers.



Menzies International

• Australia
• Facilities Services
• 1 - 100 Employee

• Business Development Manager

  • Oct 2018 - Jan 2019

  Develop effective and professional inter-personal relationships with new clients in targeted markets, maintain existing client relationships with high level customer service, identify contracts “under threat” and support action plans to prevent contract loss. Follow up on leads, outstanding bids and generate opportunities to tender by identifying and targeting select customers, and supporting public tender invitations. Attending site inspections to assess and understand client requirements develop effective labour plans and pricing proposals, reading contracts and assisting in the preparation of nominated Tenders and/or Expressions of Interest, including formulation of financial tender proposal through estimation. Maintain Menzies CRM (SalesForce) daily, incorporating full details on customer, phone calls made, meetings attended, tender opportunity cycles, incumbent service provider, conversion rates, work in progress and risk registers.



GJK Facility Services

• Australia
• Facilities Services
• 100 - 200 Employee

• Client Services Manager

  • Jun 2016 - Oct 2018

  Managed a commercial portfolio of more than 50 sites and liaised with over 100 clients in a calendar month. Managed 24/7 cleaning operations at 3 rail maintenance depots in Sydney CBD. As a manager I was responsible for the fulfilment of contractual obligations across all cleaning operations, ensuring that all works were carried out safely, complying with company policies/ procedures. Daily tasks would entail client liaisons, attending scheduled meetings, staff pre work briefings & tool box talks, new cleaner inductions & site intro’s, spot cleaning inspections, audits on stores and equipment’s, stock orders, quoting and extensive admin and reporting. I was also involved in a number of start-ups and often asked to attend tender walks for the bid team. Building a trusting relationship with each client through high level customer service and cleaning quality is so important in my mind, being quick to react when an issue does arise and showing initiative where I can see an opportunity to use my experience in cleaning to upsell additional work to enhance the appearance of the trains & all sites in my portfolio.