Consulting Director

• Jul 2020 - Present

Senior Manager

• Jul 2019 - Jul 2020

Head of IT

• Jan 2017 - Jul 2019

The Queensland Parliamentary Service supports the Legislative Assembly of Queensland (Parliament) and its Members. The IT function supports 550 customers across ~100 locations and includes internal operations, Electorate Offices, Members of Parliament, and shared services customers (other agencies). The Head of IT role, also the designated Chief Information Security Officer, is responsible for all strategic and operational elements of the IT function. The business has goals of digitisation and optimisation, and I was employed to drive strategic change. Using enterprise architecture as a catalyst, I developed a new 3-year ICT strategy for the organisation that focused on a transition to cloud, improving information security, digitisation of information assets and processes, and improving the customer experience. To date and most significantly, I have implemented stronger governance over the ICT project portfolio, implemented a dozen information security improvements, delivered a platform for digitisation, and established (and obtained funding for) a project to transition Electorate Office and Member services to a cloud-based technology model.

Head of IT

• Oct 2014 - Jul 2016

Accountabilities:• Management and performance of 70 FTE and $20m P&L• IT Service Management and delivery• Bi-modal application/digital development• Operational audit, risk, governance and reporting• Strategic 3rd party relationship management• Business demand and project deliveryResponsibilities:• Development of business-aligned technology strategy• Development of application and technology roadmaps• Business capability mapping and technology alignment• Definition and implementation of global operating model• Project portfolio definition and capital investment planning• Leadership role in global IT management teamI performed a strategic leadership role. In adverse business and market conditions, the business needed to maintain revenue whilst materially reducing its cost base and improving operating cash flow. IT specific challenges included:• Aggressive acquisition (42 in 7 years) drove a reactive, just in time culture• Unclear operating model with a resource base comprised predominantly of ‘Run’ resource with almost no ‘Build’ or ‘Plan’ capability• Unable to leverage scale due complex assets which drove unsustainable cost• IT lacked clarity of service, service level management and had immature or no processes• Demand was unmanaged and projects were consistently failing to meet expectations• Employee sentiment was that IT did not support them in their rolesThrough a strategic transformation programme I:• Reduced cost and risk and improved business efficiency, productivity and transparency by consolidating people, processes and technology across 10+ entities• Increased the level of service provided to the business and subsequently staff satisfaction by implementing ITSM best practices• Increased business agility and enabled innovation by building bi-modal development capabilities• Simplified investment decision-making through strategy and architecture

IT Manager

• Aug 2010 - Sep 2014

Slater and Gordon acquired Trilby Misso Lawyers in August 2010. I was Brisbane-based managed 13 resources in Melbourne. I was responsible for:• Technology strategy and operational implementation• Line and task management of a dispersed IT team delivering national services• Application support, maintenance and enhancement• Integration of acquisitions and associated assets• Technology project executionKey achievements:• Procurement process improvements resulting in 30% increase in value on spend• Successful integration of 10+ acquisitions including Trilby Misso Lawyers• Delivery of business improvements through ideation, planning and execution of national infrastructure and service management projects

IT Manager

• Dec 2007 - Jul 2010

As member of the Senior Management Team, I was tasked with maturing the IT function and assets to help the firm support a rapid and significant growth strategy. I managed 5 direct reports with P&L responsibility. During my employment I was provided with an Executive Coach to accelerate the development of my people leadership capabilities and learned to drive a high performance culture. Key achievements: • Delivery of digital document solution producing ~$1m productivity benefit per annum • Implementation of Disaster Recovery solution and strategy in line with Business Continuity requirements. Successfully executed DR plan during 2011 Queensland floods resulting in zero business downtime. • Accelerated planning and deployment of a unified communications solution to capitalise on an unplanned growth opportunity.

IT Consultant

• Jun 2001 - Nov 2007

Small IT consulting business primarily servicing small to medium size businesses in the greater Brisbane district. The role included end to end sales, service and support of IT infrastructure. Serviced over 60 organisations across all verticals including legal, financial, engineering, retail and food supply. Obtained in-depth technical experience with the majority of market leading products and instilled an appreciation for the importance of client service, communication and ethical conduct.