Experience

Integris Atlanta, GA

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Support Engineer

  • Dec 2015 - Present

  ProviDyn provides technology expertise, services and support to help small and mid-sized organizations sustain growth and strengthen performance. Backed by technology experts, ProviDyn helps organizations gain the full benefits of existing technology, make strategic investments in implementing new technology and maintain an infrastructure that is secure, reliable and flexible. ProviDyn offers managed services, mobile computing, IT strategy, virtualization, cloud computing, business continuity, network security and IP telephony. To learn more about how ProviDyn is driving business through technology and helping companies reduce costs, improve efficiency and maximize productivity, visit www.providyn.com.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Application Life Cycle Manager

  • Dec 2012 - Mar 2015

  Executed Product Lifecycle Management for IBM’s internal application software and processes. Oversaw planning, development, production, access management, security, change requests, and sunset procedures.• Maintained Application Control Books for designated applications, coordinating with Business Process Owners, Application Owners, delegates, and subject matter experts.• Worked with Global Access Management in Europe & China, enabling a newer, streamlined system.• Supported development of data repositories for Dragon Naturally Speaking and Client Insight & Proposal• Experienced with: Business Criticality; Risk Assessment; Asset Protection Plan; Records Retention Plan; Business Continuity; Acknowledgement Letters; Access, Change and Problem management; Zero Day response systems; Quarterly Employee Verification; Global Privacy Assessments; Accessibility testing; Project Charters; Architecture & Environmental Overviews; Technical manuals and wiki updates.

• IT Support Specialist

  • Aug 2008 - Mar 2013

  Information & Technology Focal Point for IBM’s branches in Atlanta, serving the Customer Fulfillment and Integrated Supply Chain divisions.• Conducted compatibility testing with developers, software rollout coordination, and hardware support with server-based imaging and data migration.• Provided support for dozens of internal applications. Worked extensively with Lotus Notes databases, Windows Servers, and UNIX systems.• Frequently utilized remote support tools to interface with thousands of employees nationally.• Analysis of operating system performance issues, threats, and information security.• Traveled to support sites for software rollouts and equipment upgrades.

• IT Support

  • Jun 2001 - Aug 2008

  Provided IT support for the Sales & Distribution and Customer Fulfillment divisions.• Managed image servers for various workstation and laptop builds. Handled supply of spare laptops and conducted hardware repairs to quickly replace damaged systems. Interfaced with management to assign laptops and workstations based on necessity and productivity. Configured VPN clients.• Assisted with implementation of new Lotus Notes Field IT Help database, supplementing the voicemail system. Provided application support, OS troubleshooting, and hardware assistance.• Maintained classroom systems, conducted IT education sessions for employees, and distributed the quarterly Field IT Newsletter to the division. • Coordinated with shipping department, managed asset arrivals and return. Maintained accurate inventory counts for workstations and printers.



Spherion

• United States
• Staffing and Recruiting
• 700 & Above Employee

• IT Support

  • Apr 2000 - Jun 2001

  Supported IBM Lakeside/Hillside Customer Service Organization. Worked among Field IT team, provided application and deskside support, headed Thinkpad program, and contributed to hardware, software, and printer deployments. Supported IBM Lakeside/Hillside Customer Service Organization. Worked among Field IT team, provided application and deskside support, headed Thinkpad program, and contributed to hardware, software, and printer deployments.



Norrell

• Staffing and Recruiting
• 1 - 100 Employee

• Inventory Control

  • Jun 1999 - Jul 1999

  Inventory tracking and database management for IBM branch in Kennesaw, Georgia. Inventory tracking and database management for IBM branch in Kennesaw, Georgia.