Experience

Cubo

• Ukraine
• IT Services and IT Consulting

• Process and Development Manager

  • Aug 2021 - Present

  My role within process and development is varied, between liaising with our multiple systems developers to improve our systems and processes, or providing training and implementing change within the business. Every day is varied and I am always learning new skills! My role within process and development is varied, between liaising with our multiple systems developers to improve our systems and processes, or providing training and implementing change within the business. Every day is varied and I am always learning new skills!



Power NI

• United Kingdom
• Utilities
• 100 - 200 Employee

• customer engagement specialist / systems tester

  • Jul 2017 - Aug 2021

  While my time in management has taught me a number of valuable and crucial disciplines and ways of tackling work and day to day issues. I feel that my skills can be put to the test and further developed within my new role and I look forward to a challenging and fulfilling future in the power industry. completing manual testing throughout various projects for the CRM software, dealing with customer queries throughout many of the businesses departments. While my time in management has taught me a number of valuable and crucial disciplines and ways of tackling work and day to day issues. I feel that my skills can be put to the test and further developed within my new role and I look forward to a challenging and fulfilling future in the power industry. completing manual testing throughout various projects for the CRM software, dealing with customer queries throughout many of the businesses departments.



NIBC Ltd

• Tracking Department Operational Manager

  • Aug 2015 - Aug 2017

  I currently manage a team of Technical Support Agents and a number of in house and sub-contracted engineers. My main roles are to liaise with Customers, partnering companies, higher management and ensure that the products and services that we offer and installed, managed and maintained to our high standards. Our role as support to the sales team is key to ensuring that firstly the customer is getting best product and service possible. Passing on key information or dealing with customer requests ensure that the sales team are catering to the needs and wants of their companies. Dealing with Microsoft Office on a daily basis I have built up knowledge base on packages such as Microsoft Excel, Microsoft word and Microsoft Outlook. Report building and data analysis is key to ensuring that my role is completed efficiently and effectively. As we deal with a number of different clients ranging from transportation companies with large fleets of vehicles transporting across Europe as well as smaller companies. This means that there are a number of needs to cater to, this causes each day to have new challenges to overcome, meaning myself and my team are constantly learning and adapting to cater better to our customer’s needs and requirements.



Asda

• Retail
• 700 & Above Employee

• Sales Assistant

  • Dec 2011 - Aug 2015

  My job role was to deal with customer enquiries, cash handling, customer service and stock replenishment, working part time during my time and University. My job role was to deal with customer enquiries, cash handling, customer service and stock replenishment, working part time during my time and University.



Domino's

• Canada
• Internet Publishing
• 1 - 100 Employee

• Supervisor

  • Nov 2009 - Feb 2011

  Job role included tasks such as cash counting and banking, stock ordering, rotation and quality control. As well as this it was my responsibility to deal with customer enquiries and complaints, Other roles included staff rota and job allocation. Job role included tasks such as cash counting and banking, stock ordering, rotation and quality control. As well as this it was my responsibility to deal with customer enquiries and complaints, Other roles included staff rota and job allocation.