Experience

Evans Toyota

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Information Technology Support Technician

  • Nov 2019 - Present

  ● Troubleshot, repaired, and maintained hardware devices pertaining to facility infrastructure including 70+ desktop computers, laptops, 30 printers, 60 IP phones, 3 credit card readers, networking equipment, ports, and cables ● Setup, configured, and secured new networked equipment and made firewall configurations to allow it ● Responsible for administration and deployment of 80+ employee email and web accounts, as well as pbx administration of VoIP system ● Provided solutions to software and usability related issues including deployment of remote desktop, Reynolds & Reynolds as well as Dealertrack DMS systems, Windows OS, and corresponded with providers for support ● Communicated with and trained members of all departments on the use of deployed technology and software ● Balanced responsibilities and delivered quality service in a timely manner while working as a one person department Show less



K12 tech repairs

• Muncie, Indiana

• Service Technician

  • Jun 2018 - Aug 2018

  • Responsible for diagnosing and repairing damaged laptops • Responsible for diagnosing and repairing damaged iPads • Transporting machines between schools and the repair shop • Responsible for diagnosing and repairing damaged laptops • Responsible for diagnosing and repairing damaged iPads • Transporting machines between schools and the repair shop



Ball State University Housing and Residence Life:

• Muncie, Indiana

• Computer Service Technician

  • May 2017 - Aug 2017

  ● Responsible for maintaining and imaging staff and computer lab machines. ● Responding to and fixing technical issues in housing office and university housing facilities ● Ensuring network connectivity and technical functionality in residence halls and housing office ● Responsible for maintaining and imaging staff and computer lab machines. ● Responding to and fixing technical issues in housing office and university housing facilities ● Ensuring network connectivity and technical functionality in residence halls and housing office