Experience

The Richmond Fellowship Scotland

• United Kingdom
• Mental Health Care
• 300 - 400 Employee

• Support Worker

  • Oct 2019 - Present

  It was my responsibility to support individuals with their medication, home care, shopping, cooking, banking, attending appointments and social/community activities. I was a key worker which involved keeping individuals care plans and medication folders up to date. I monitored their goals and outcomes monthly and took part in their reviews. I also had additional responsibilities in health & safety, participation and evacuation. I had choking training, first aid training, challenging behaviour training, fire safety training, core values and adult support and protection training. I worked through the entire COVID-19 pandemic and therefore also done PPE and infection control e-learning. I done sleepovers every week where I was lone working. I was responsible for collecting medication from the pharmacy each week and signing it in. I was responsible for the supported individual’s money, some of whom are in trust, doing safe checks in the morning and petty cash returns at the end of each week. I have experience creating MAR sheets, medication information records and hospital passports. I often liaised with the supported individuals care teams and other health professionals. I done weekly health and safety checks and deep cleans in each supported individual’s flat. When new staff joined the team, they shadowed me for two weeks and it is my shared responsibility to show them how to do everything and help them settle in.



Asda

• Retail
• 700 & Above Employee

• Customer Service Assistant

  • May 2016 - Oct 2019

  I had many roles and responsibilities including serving customers on checkouts, porter duties inside and outwith the building, stock rotation, bringing in deliveries, helping customers at the petrol station, operating electric and manual pallet trucks, cleaning, covering security, helping customers with their packing, taking groceries to their car for them and directing traffic during busy times in the car park. Before I left I was awarded a service star award for excellent customer service.