Experience

P J Hayman & Company Limited

• United Kingdom
• Insurance
• 1 - 100 Employee

• Project Manager

  • Jan 2017 - Present

  Planning and implementing system changes, to suit the business and user needs, manage projects various different business priorities, these could be either immediate or longer term projects.Responsible for first line support for IT systems (web based sales platforms, PC’s or Laptop, telephone system, server and network), including problem analysis, communication with third line support companies or problem resolution.• Manage projects, liaising with all parties, maintain priorities, review changes to original specification and impact of any such changes, keeping on time and on budget with key deliverables.• Deliver IT projects • Oversee post implementation support including testing and change requests.• Provide project closure reports including lessons learned, cost analysis against budget and reason for any variance.• To develop and maintain excellent relationships including internal contacts and relevant third parties as required.• Source IT equipment, based on the business needs and requirements. Either sourcing this from a local or national suppliers • Purchase web site domains, administer DNS settings and name server management on 123reg and also Amazon Web Service (AWS) using route 53.• To maintain Business Continuity Plan.• Production of special ad hoc business reports.



PJ Hayman - Travel Insurance and Scheme Specialists

• Project Coordinator

  • Mar 2008 - Jan 2017

  Providing business wide support for all departments ensuring they are able to operate and complete business function. Ensuring they have the tools necessary to complete the business activities. • Undertake projects, liaising with all parties and stakeholders• Maintain project priorities and keeping on time with key deliverables.• First line PC and telephone support• Review business process and access impact on available resources• Planning for IT infrastructure updates and upgrades• Assist in the design, implementation and training of computer systems• Maintain IT Log, recording system failures, reporting to appropriate parties • Administer PJH’s business processes, compliance and procedures manuals.• Assist in the production of special ad hoc business reports.• Deliver a training and development programme within PJH.• Disclose any potential conflicts of interests to customers at the earliest opportunity.• Treat all third parties with integrity, skill, care and diligence but not as a customer.• Organising and Coordinating office moves



Portsmouth Football Club

• United Kingdom
• Spectator Sports
• 100 - 200 Employee

• Match Day Host

  • Aug 2002 - May 2015

  Welcoming the football clubs partners into the lounge on a match day, I am the first person that they meet on a match day so making sure I am approachable at all times is an absolute must. Organisational skills are utilised to ensure that the guest’s requirements and expectations are met at all times. Welcoming the football clubs partners into the lounge on a match day, I am the first person that they meet on a match day so making sure I am approachable at all times is an absolute must. Organisational skills are utilised to ensure that the guest’s requirements and expectations are met at all times.



P J Hayman & Company

• Claims Supervisor

  • 2005 - 2008

  Overseeing the claims team, ensuring claims are managed and handled within the policy terms and insurers expectations.Maintaining P J Hayman’s reputation for service excellence, seeking always to implement “best practice” and highest levels of customer service in accordance with Financial Conduct Authority requirements.• Assisting colleagues with claims• Handling customer complaints• Preparing and assisting with Insurer audits• Assisting clients with questions on cover• Corresponding with clients• Issuing payments and reviewing financial data

• Claims Assistant

  • 2001 - 2005

  • Maintaining customer service levels• Assisting clients with questions on cover• Accurately assessing claims in accordance with policy terms• Corresponding with clients • Issuing payments and reviewing financial data• Maintaining office procedures

• Underwriting Assistant

  • 2000 - 2001

  • Maintaining customer service levels• Issuing accurate policy documentation• Answer questions on cover from clients• Sourcing alternative markets for risks • Assist with the development or improvement of policy documentation.• Assisting Insurance Brokers placing risks



Aspect Vision Care

• Purchasing Assistant

  • Aug 1999 - Dec 1999

  • Sourcing and purchasing business materials• Marinating sufficient stock levels• Meeting with suppliers • Cost control• Process purchase orders with departments and manufacturers • Sourcing and purchasing business materials• Marinating sufficient stock levels• Meeting with suppliers • Cost control• Process purchase orders with departments and manufacturers



Sunsail

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Local Purchaser

  • Mar 1999 - Aug 1999

  • Sourcing and purchasing materials from local suppliers• Assisting with the turnaround of flotillas• Organise and help deliver yacht parts to marinas in Greece• Maintain stock levels• Receive deliveries from overseas• Communicate with Operations in Athens • Sourcing and purchasing materials from local suppliers• Assisting with the turnaround of flotillas• Organise and help deliver yacht parts to marinas in Greece• Maintain stock levels• Receive deliveries from overseas• Communicate with Operations in Athens



Waitrose & Partners

• United Kingdom
• Retail
• 700 & Above Employee

• Supermarket Assistant

  • 1992 - Feb 1999

  Various Roles including• Opening and closing store procedures• Receiving deliveries• Maintaining stock levels• Customer service Various Roles including• Opening and closing store procedures• Receiving deliveries• Maintaining stock levels• Customer service