Experience

FishUSA, Inc.

• United States
• Sporting Goods Manufacturing
• 1 - 100 Employee

• eCommerce Production Analyst

  • Apr 2022 - Present

  - Utilized Netsuite to process products for the FishUSA website- Collected and analyzed product data for import into Netsuite - Collaborated with cross-functional teams to ensure accuracy and advance publishing process- Analyzed Netsuite data reports and ensured the appearance and accuracy of each of the product family and category pages on the store in compliance with brand strategy- Analyzed and troubleshot the live site for usability and accessibility- Participated in training and testing new eCommerce platform, BigCommerce- Built commerce categories in BigCommerce for navigation using analytics data Show less

• eCommerce Production Specialist

  • Mar 2021 - Apr 2022

  - Utilized Netsuite to process products for the FishUSA website- Tracked daily reports in Netsuite to ensure products are up to date and accurate - Edited images using Photoshop from eCommerce or manufacturers for website use- Ensured the appearance and accuracy of each of the product family and category pages on the store site- Utilized HTML to write product descriptions- Utilized product tracker to prioritize and track progress- Problem solved image issues and incorrect product information- Assisted with training and answering questions for new hires- Promoted to eCommerce Production Analyst within one year Show less

• Online Customer Service

  • Feb 2021 - Apr 2021

  - Assisted customers with inquiries and requests and ensured they received an accurateresponse or referral- Utilized Netsuite to create sales and check inventory for customers- Solved simple and complex problems live on the phone or chat system



Southeastern University

• United States
• Higher Education
• 700 & Above Employee

• Recruiter

  • Nov 2016 - Jan 2021

  - Received and placed calls for the recruiting of prospective students - Assisted customers with inquiries and requests and ensured they received an accurate response or referral - Solved simple and complex problems live on the phone or chat system - Maintained accurate database of prospective student information - Demonstrated ability to manage multiple tasks in a high energy environment - Proficient in the use of Microsoft Office Suite including Word, Excel, and PowerPoint as well as all Google Apps - Experience with multiple database software and inventory coding systems including Salesforce, Data, JICS, Powerfaids, Jenzabar - Adapted effectively to remote and hybrid work Show less



Prodigy Cultural Arts

• Lakeland, Florida Area

• Instructor

  • May 2016 - Nov 2016

  - Maintained responsibility for organization, projects, and teaching at-risk youth in the classroom - Managed classroom with 15+ students - Developed lesson plans and instructional activities - Implemented activities that stimulate artistic expression as well as emotional development - Utilized POD portal for planning and inputting weekly lesson plans - Maintained responsibility for organization, projects, and teaching at-risk youth in the classroom - Managed classroom with 15+ students - Developed lesson plans and instructional activities - Implemented activities that stimulate artistic expression as well as emotional development - Utilized POD portal for planning and inputting weekly lesson plans



The Guitar Center Company

• United States
• Retail
• 700 & Above Employee

• Drum Department Manager

  • Jun 2014 - Oct 2015

  - Promoted to Drum Department Manager in 2014 - Trained new employees on the job and utilizing corporate training materials - Supervised team of drum department employees - Executed sales of high-end musical equipment in person, via telephone, and email - Entered customer information and kept detailed records of past and present transactions utilizing company database - Answered detailed questions and resolved problems and complaints in person, via telephone, and email - Placed special orders for individuals utilizing company database - Maintained extensive knowledge of inventory utilizing company database - Processed transactions, payments, and returns - Ensured high levels of customer satisfaction Show less