Experience

Bitdefender

• Romania
• Software Development
• 700 & Above Employee

• Business Technical Support Engineer

  • Oct 2021 - Present

  Descriere - Primary responsibilities include providing Level 2 technical support to Bitdefender Enterprise customers according to a set SLA or urgency, via email, phone or remote, which includes: MSP partners, country partners, and direct customers. - Analyze customer environments that range from small business (50 devices) to large companies (75000+ devices) to adapt security policies that best fit their needs - Investigate advanced logs to identify issues (Linux logs, Windows logs, MAC OS logs, MongoDB logs, product specific logs, etc.) - Testing/replicating technical issues and design a plan to resolve them, or through rigorous tests, provide a workaround, or report them - Performing research, testing, and troubleshooting for challenging new/unknown issues - Setting up environments to mimic customer's system configuration in locally maintained virtual environment - Evaluate/qualify issues/requests and report them (bugs, feature requests) - Investigate/evaluate and report network level cybersecurity incidents - Author technical material for internal publication Show less



Kromberg & Schubert

• Motor Vehicle Manufacturing
• 200 - 300 Employee

• IT Specialist

  • May 2019 - Oct 2021

  - Second level support for company locations around the globe - Create/Install virtual machine using VMware vSphere - Update with the latest patches the virtual machines - Continuous monitoring of all virtual machines - Continuous monitoring of active applications in company locations using Icinga 2 tool - Troubleshooting in UNIX based environment - Monitor DB environments with Sybase - User Management in UNIX and Windows environment - Create/Modify user mailboxes, shared mailboxes, distribution groups, address lists in Exchange Management Tool Show less



Visma Software Sibiu

• Suport Consultant

  • Jun 2016 - May 2019

  Duties: -Provide technical assistance and support related to computer systems and software -Respond to queries, determine and implement solutions, via phone or OTRS ticketing System. -Create users /Modifying users,Managing users access in Active Directory and internal software -Manage and troubleshoot users/servers/applications/printers in Citrix AppCenter -Create/Modify/Backup and Restore operations for databases/files -Create/Modify user mailboxes, shared mailboxes, distribution groups, address lists -Run diagnostic programs and troubleshoot problems Show less



CGS Romania

• Romania
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Helpdesk support

  • Jan 2015 - Jun 2016

  Duties - Providing technical support over the phone to all IT users. - Handling incoming incidents via the phone promptly and effectively. - Diagnosing and resolving a wide range of technical issues over the phone, or via Salesforce ticketing system. - Take ownership of a call and seeing it through to closure. - Escalating calls and issues where necessary to senior managers & team leaders. - Ensuring that all call details are captured and entered in the logging software. - Answering & responding to all calls & requests within agreed time scales. - Provide troubleshooting and configuration support for client desktop. Show less


ALTEX Romania
• Romania
• Retail
• 700 & Above Employee
• Sales assistant

  • Jul 2014 - Sep 2014