Experience

Chalmore Language Solutions

• Spain
• Education Administration Programs
• 1 - 100 Employee

• Office Manager

  • Mar 2022 - Present



Barcelo Hotel Group

• Spain
• Hospitality
• 700 & Above Employee

• Front Office Supervisor

  • Jun 2018 - Oct 2021

  - Hotel guest experience and reservations management - Meetings & events organization and VIP customer attention - Daily rate, room type management and up-selling offering to maximize revenue - Administrative tasks such as payments, billing, credit invoices, daily audits, forecast & production reports. Phone, email and courier - Back-office supervision, managing office supplies and stock inventory - Coordination and daily tasks planning with the different departments (F&B, Housekeeping and Maintenance Service) - Shift and holidays planning. Junior employees training and standard operational procedures supervision Show less



Vincci Hoteles

• Hospitality
• 700 & Above Employee

• Front Office Agent

  • Sep 2012 - Jun 2018

  - Guest attention at front desk, by telephone and by email - Daily rate & room management to maximize revenue - Billing and invoicing - Coordination and daily tasks planning with the different departments (F&B, Housekeeping and Maintenance Service) - Guest attention at front desk, by telephone and by email - Daily rate & room management to maximize revenue - Billing and invoicing - Coordination and daily tasks planning with the different departments (F&B, Housekeeping and Maintenance Service)



Abba Hoteles

• Spain
• Hospitality
• 100 - 200 Employee

• Front Office Agent

  • Apr 2012 - Jun 2012