Experience

Peace Hills Insurance

• Canada
• Insurance
• 1 - 100 Employee

• Vice President Claims

  • Apr 2021 - Present

• Property Claims Manager

  • Aug 2016 - Apr 2021

  Manager of the property claims department overseeing claims across Western Canada. Objective to settle claims in a fair and efficient manner while providing an exceptional customer experience to our clients and broker partners.Successful implementation of new vendor management program. Introduction and roll out of new customer service standards and change in workflows to achieve these standards.

• Claims Auditor

  • Dec 2014 - Aug 2016

  Developed and implemented a file review program for the claims department looking at both individual and team performance. Created metrics for the objective measurement and tracking of file handling processes with the goal of overall improvement. Key areas of audit included reserving, leakage, settlement strategies, and customer service.Consulted with file handlers and claims management on all large losses and head office reporting files.



Federated Insurance Company of Canada

• Canada
• Insurance
• 200 - 300 Employee

• Claims Technical Specialist

  • Feb 2014 - Nov 2014

  - Multi-lines claims handling of large, complex losses. - Commercial business including bulk fuel dealers, equipment dealers, contractors and various trades. - Auto, property, general liability, injury and environmental losses. - Litigation files. - Multi-lines claims handling of large, complex losses. - Commercial business including bulk fuel dealers, equipment dealers, contractors and various trades. - Auto, property, general liability, injury and environmental losses. - Litigation files.



Peace Hills Insurance

• Edmonton, Canada Area

• Property Claims Supervisor

  • Mar 2012 - Jan 2014

  Supervise and lead a team of 5 adjusters and examiners in the property and casualty division of Peace Hills Insurance. Responsibilities include file reviews and audits, training, and technical assistance on claim files with adherence to company guidelines. Supervise and lead a team of 5 adjusters and examiners in the property and casualty division of Peace Hills Insurance. Responsibilities include file reviews and audits, training, and technical assistance on claim files with adherence to company guidelines.



Northbridge Insurance

• Edmonton, AB

• Claims Supervisor

  • Sep 2011 - Mar 2012

  Claims Supervisor, Auto - Supervise and manage department of 8 employees dealing with auto and transportation claims - Responsible for hiring and training of new employees - Involved with ongoing development of employees - Work with company and employees through transition of four company integration Claims Supervisor, Auto - Supervise and manage department of 8 employees dealing with auto and transportation claims - Responsible for hiring and training of new employees - Involved with ongoing development of employees - Work with company and employees through transition of four company integration



Federated Insurance Company of Canada

• Canada
• Insurance
• 200 - 300 Employee

• Claims Examiner / Claims Technical Analyst

  • Jan 2005 - Sep 2011

  - Multi-lines claim handling including large, complex losses. - Supervision and training of new employees - Head office reporting - Work with IT on maintenance and ongoing development of paperless file handling platform - Multi-lines claim handling including large, complex losses. - Supervision and training of new employees - Head office reporting - Work with IT on maintenance and ongoing development of paperless file handling platform