Experience

Interlace Health

• United States
• Software Development
• 1 - 100 Employee

• Product Support Analyst

  • May 2018 - Present

• Product Support Analyst

  • May 2018 - Present



Serco

• IT Services and IT Consulting
• 700 & Above Employee

• Systems Administrator II

  • Jun 2017 - May 2018

  • Monitor Solarwinds ticketing system; taking ownership of Level 2 tickets assigned from Helpdesk, working to resolution in a timely manner. • Provide desktop setup and connectivity of thin and thick clients, monitors, card readers/scanners, telephones and printers – and breakdown of same. • Provide application support and maintenance of Active Directory user accounts, smart cards, certificates, security cameras and databases. • Perform special assignments as requested (inventory/asset management, desktop builds, laptop upgrades, QA testing, etc.) Show less



Ikun, LLC

• United States
• Defense and Space Manufacturing
• 1 - 100 Employee

• General Clerk II

  • Apr 2015 - Jun 2017

  • Provide complex issue resolution to resolve inconsistencies for consumer applications. • Utilize multiple databases and systems to research data matching issues. • Complete outbound calls to consumers to assist with resolving discrepancies. • Provide complex issue resolution to resolve inconsistencies for consumer applications. • Utilize multiple databases and systems to research data matching issues. • Complete outbound calls to consumers to assist with resolving discrepancies.