Experience

Imperial College Health Partners

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Head of Operations and Enterprise

  • Oct 2022 - Present

  London, England, United Kingdom The role of Head of Operations and Enterprise sits within the Corporate Services Skill Centre and is vital to the successful running of ICHP. The Corporate Services Skill Centre provides all business, finance, administrative, human resources, IT, Governance, and secretarial support to the organisation. What do i do: *Ensure processes are in place to continuously review organisational requirements with respect operational effectiveness, e.g. Information Technology, enterprise system… Show more The role of Head of Operations and Enterprise sits within the Corporate Services Skill Centre and is vital to the successful running of ICHP. The Corporate Services Skill Centre provides all business, finance, administrative, human resources, IT, Governance, and secretarial support to the organisation. What do i do: *Ensure processes are in place to continuously review organisational requirements with respect operational effectiveness, e.g. Information Technology, enterprise system etc, and lead on procurement, distribution, maintenance and retrieval of hardware and software solutions to support business as usual and solve complex business challenges *Take responsibility for the operation and delivery of formal corporate contracts for the supply and maintenance of our enterprise products and services such as our IT cloud services, Office 365 environment, Playbook, Accelo. *Proactively manage the portfolio of NHS and partner contracts across the organisation, including activities such as contract negotiation, commissioning, information governance, and finance to ensure the implications of commissioning decisions are appropriately reflected in contracts and agreements. What does this really mean: I look after people, by ensuring they have the right tools available (hardware, software, training, systems, policies, processes etc) to do their job as best as possible. In order to provide this, I support and manage a small but high performing team. I'm apart of the senior management team and various other governance groups, so I get to have input into major decisions that effect the organisation and often present ideas in order to improve our way of working. On a day to day basis, I might be creating a PowerApp, working on automation, developing a new policy (risk management, business continuity), hosting a Q&A on our project management tool, liaising with our managed service providers or helping people become accustomed with our new office. It's a varied job! Show less



Reed Wellbeing

• United Kingdom
• Wellness and Fitness Services
• 100 - 200 Employee

• Senior Operations Manager

  • Jun 2022 - Oct 2022

  Remote Overseeing a number of contracts across the country, including: *One You Haringey *Intensive Personalised Employment Support *Norfolk Health Check Programme *MyWellbeing (Wellbeing for Reed Co-members) *Wellbeing for Work - RESTART North East and Home Counties

• Operations Manager

  • Jun 2021 - Oct 2022

  I am responsible and accountable for the effective delivery of a range of Wellbeing for Work interventions across the North East and Home Counties, serving over 100 offices as part of the Restart Scheme. I manage a remote team of 25 wellbeing managers and staff based across the UK who deliver physical and mental health solutions to those seeking employment. I have overseen the recruitment process including the creation of job descriptions, performance management framework and review… Show more I am responsible and accountable for the effective delivery of a range of Wellbeing for Work interventions across the North East and Home Counties, serving over 100 offices as part of the Restart Scheme. I manage a remote team of 25 wellbeing managers and staff based across the UK who deliver physical and mental health solutions to those seeking employment. I have overseen the recruitment process including the creation of job descriptions, performance management framework and review process. Leading by example, I engage my team in Reed Wellbeing’s vision and values. I also identify skills and knowledge gaps and support delivery of appropriate and timely development interventions. I effectively promote and manage contracts through planning, co-ordinating and monitoring of performance, quality and cost effectiveness of all elements of the service provision. By conducting weekly team meetings to review and discuss performance achievement, I identify areas for improvement, share best practice and develop capability of the team. I ensure close management of profit and loss, forecasting, and cost control to achieve budgeted profit margins and contribution. I proactively seek to grow the Reed Wellbeing business, by building and maintaining effective stakeholder relationships with local commissioning bodies, referral organisations and local complimentary services. By doing so, I have identified opportunities for business growth to feed into Reed Wellbeing strategic growth plan. I regularly prepare written materials (correspondence, budgets, activity plans, quarterly and annual reports) for external and internal stakeholders. I oversee the continuous improvement at the team level and contribution at organisational level. In doing so, I ensure the team is committed to the company’s quality standards, data protection, health & safety, diversity and safeguarding policies and procedures and that this is reflected at all stages of programme planning, delivery and evaluation.

• Health and Wellbeing Manager

  • Dec 2017 - Jun 2021

  London, United Kingdom I was responsible for leading and managing all aspects of operations within the Reed Wellbeing London integrated health contracts in Haringey & City of London (circa £3.5m), ensuring operational targets are met and customer experience is delivered. This involved managing the design and implementation of service streams, ensuring that such services meet commissioner performance expectations and are delivered within agreed budget. I led on strategic partnership development with the view… Show more I was responsible for leading and managing all aspects of operations within the Reed Wellbeing London integrated health contracts in Haringey & City of London (circa £3.5m), ensuring operational targets are met and customer experience is delivered. This involved managing the design and implementation of service streams, ensuring that such services meet commissioner performance expectations and are delivered within agreed budget. I led on strategic partnership development with the view of gaining new business and enhancing the productivity of existing stakeholder relationships, such as commissioners, CCG, councillors, third sector and private businesses. This included developing mutual beneficial relationships with employment organisations, such as Ingeus and corporate clients, to provide wellbeing services for their clients (health checks, weight management, smoking cessation). I had the responsibility for supply chain management, which included conducting periodic performance reviews to measure achievement and identifying areas for improvement. Achievements • Coordinated contract performance improvement, from a position of multiple written warnings, by pinpointing and resolving the top three areas of poor performance, leading to successful negotiation and the increase of the contract value, bringing a 3 year contract to 6.5 years. • Sustainably improved stop smoking service by harvesting best practices and testing emerging technologies, resulting in quit rate improvement from 38% in 2017 to 69% quit rate in 2020. • In response to the threat of team redundancy, I established innovative cost control solutions, including creation of sustainable remote based services with use of data insight, which slashed overheads by 30%, whilst ensuring the continuation of services. • Driving force for product innovation, service delivery design and pilot management: • E-Cigarette Pilot, London 2019 • A Change For The Better (MECC Tool) 2020



London Borough of Havering

• Government Administration
• 700 & Above Employee

• Health & Sports Development Manager

  • Jul 2015 - Nov 2017

  • To lead, motivate, performance manage and develop the Council’s Health and Sports Development team comprised of direct reports, part time staff, casual staff and volunteers • Reporting on and improving the performance of services within my remit, particularly in relation to sports related KPI’s in relevant strategies and plans. • Writing and developing the Sports & Physical Activity Strategy and contributing to the Health & Wellbeing Service Plan • Fulfilling the role of Budget… Show more • To lead, motivate, performance manage and develop the Council’s Health and Sports Development team comprised of direct reports, part time staff, casual staff and volunteers • Reporting on and improving the performance of services within my remit, particularly in relation to sports related KPI’s in relevant strategies and plans. • Writing and developing the Sports & Physical Activity Strategy and contributing to the Health & Wellbeing Service Plan • Fulfilling the role of Budget Manager for Health and Sports Development activities, including preparation of annual budgets and monitoring revenue/capital budgets on an on-going basis. • Maintaining and applying up to date knowledge of Central Government and London Borough of Havering policies and objectives relative to Health and Sports Development. • Developing and maintaining positive partnerships with organisations external to the Council; including the Police, the Primary Care Trust, Sport England – which are involved in setting policy for and delivering Health and Sports Development activities and outcomes. Employee Wellbeing Activities: • Lunchtime Walks • Sport & Physical Activity Programme - Badminton, 5 a-side football, tennis, lunchtime rounders, yoga, Pilates • Annual Havering Games - a multi-team internal competition for 800 people, across 2 weeks. This engaged a range of employees across the organisation, who all took part in activities such to support physical and mental wellbeing. Subsequently, this encouraged equality, diversity, team building, organisational cohesion and improved Havering as an organisation to work for Community Projects • Physical Activity Referral Scheme • Change 4 Life Clubs • Annual Latin American & Ballroom Dance Programme • Walking for Health • Children & Youth Holiday Activities Programme • London Youth Games • Para Sport Club

• Youth Sport Officer

  • Aug 2013 - Jun 2015

  Responsibilities: • Coordinated mass participation, quarterly and weekly events to increase participation amongst adults in Havering. • Collaborated with the youth marketing officer and communications team to develop bespoke youth marketing material • Financial planning and management, including budgetary control and financial reconciliation • Successfully monitored and review local plans to exceed yearly targets for participation and income • Researched new and creative… Show more Responsibilities: • Coordinated mass participation, quarterly and weekly events to increase participation amongst adults in Havering. • Collaborated with the youth marketing officer and communications team to develop bespoke youth marketing material • Financial planning and management, including budgetary control and financial reconciliation • Successfully monitored and review local plans to exceed yearly targets for participation and income • Researched new and creative products from National Governing Bodies to pilot in Havering • Kept informed of current legislation, local and national issues and their implementation in daily work practice. Achievements: • Developed more appropriate ways of communicating with the target market and thus raised the profile of the Health & Sports Development Team • Successfully formed a new partnership with charity, Street Games, to implement one of the first Doorstep Sports Clubs in Outer London. • Successfully awarded multiple grants from young specific funders and partners to increase annual budget by 50%

• Physical Activity Coordinator

  • Feb 2009 - Aug 2013

  Responsibilities: • Increased physical activity levels amongst non-participant adults in Havering. • Coordinated a yearly ongoing physical activity programme, consisting of over 50 unique sports and physical activities • Developed and sustained effective client relationships, maintaining highly complex partnerships on a local, regional and national level with external organisations. • Completed administrative duties such as invoicing, diary planning, contract agreements, project… Show more Responsibilities: • Increased physical activity levels amongst non-participant adults in Havering. • Coordinated a yearly ongoing physical activity programme, consisting of over 50 unique sports and physical activities • Developed and sustained effective client relationships, maintaining highly complex partnerships on a local, regional and national level with external organisations. • Completed administrative duties such as invoicing, diary planning, contract agreements, project research and bookings. • Contributed to the implementation of health improvement policy framework at both national and local levels. Achievements: • Developed the Havering Walking for Health Programme to reach record attendance figures of over 8000 for the year 2010/2011 • Became a member of the Young People’s Network whereby I successfully organised training days and professional seminars, sorting bookings, marketing, and demonstrating a high level of organisation • Exceeded annual income target and increased yearly income by 30% from financial year 2009/10 – 2010/11.