Experience

HBI

• France
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Operations Manager

  • Oct 2022 - Present

  Be responsible of management of the whole ocean freight, including customer service, documentation Expend ocean freight business, improve the quality of customer service, operation work in order to accelerate ocean freight business Organize ocean freight team, set up SOP policy, supervise the process in accordance with SOP Determine organization structure, roles and responsibility and performance targets for the function, Set up the KPI to assess performance of each function. Managing all export and import shipment both air and sea since booking received until deliver (for import shipment) Ensure all the jobs created have been completely done for Finance monthly reporting Ensure all the activity have properly done without any delay occured Managing all third party vendors for the company such update rate, all the handling activity until submitting invoice for the Finance Payable purpose As the escalation point for any issue occured during shipment arrangement Ensure all document send out to customers without delay Reporting for job activity with the optimum profitability for finance department reference Managing and compile all the offering charges given from third party vendors Show less



Shipco Transport

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Ocean Export Assistant Manager

  • Mar 2017 - Oct 2022

  Ensuring that the Ocean Export Operation Staff serve the customers correctly and timely Ensuring that the Ocean Customer Service Team Leaders make correct settlements to overseas Agents per Agency Agreements and send Pre-alerts + Settlements timely Monitor the profitability and maximization of each and every export LCL container. Ensure that invoicing and documentation SOPs are followed for Key Customers Compiling all invoices per Job File to be given to the Tax Accountants for Faktur Pajak creation Ensure that online sailing schedules are updated on a weekly basis for all direct services. Attend to highIy priority issues from Overseas Agents and Local Customers Ensuring all AMS/ACI/AFR filings are filed and accepted 48 hours before container departs on Mother Vessel Follow up with vendors to receive original invoices a week before monthly closing Closing of all Ocean Export job files before the 15t" of every month Arrange claims handling documentation for claims submitted by customers to be given to our Claims Centre Filling in for staff as needed when they are on approved annual leave, or sick. Assist the superiors as Required Updated volume report on weekly basis and timely manner for LCL shipments Show less



DB Schenker

• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Ocean Customer Service Ass.Manager

  • Dec 2011 - Feb 2017

  Monitoring all Customer service daily activity (both export and import shipments) Make sure all the Quotation ( from internal sales, Branch, agent ) should be replied on the same day maximum without any fails (except special equipment or over dims) Giving any solution and trying to solve the shipment problem to avoid any claim from the customer or agent Control and monitoring all the Customer service workflows are based on SOP requirement and SOP will be update regularly Monitoring all the custom process that have been handle by Schenker and support custom clearance team since the cargo arrival up to cargo released (NOA send on time, providing PIB draft, up to delivery) Motivating Customer Service staff to have high performance on all job scope Try to minimize the chance of possibility customer’s complaint Responding and follow up all customer complaint that being receipt until it’s being solved and have the conclusion Proactively offer and selling the service to new/current customer by always giving good response and fast feedback Preparing the quotation and inquiry to be ensure being reply Giving support to both export and import operation department to ensure all process going smooth without delay Visiting and arrange the meeting once necessary with the customer to have good coordination and understanding between each other Supporting to growth the volume of the freight to reach the yearly target Maintaining the rate for regular customer specially for Intra Asia shipment both ocean freight and local handling charges Ensure that all quotation validity to avoid miss billing/wrong creating invoice amount Show less



DHL

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Quality Supervisor for Customer Service Department

  • Mar 2010 - Dec 2011



CEVA Logistics

• France
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Sn Customer Service

  • May 2007 - Mar 2010