Experience

Binus International

• Indonesia
• Higher Education
• 100 - 200 Employee

• IT Support Section Head

  • Apr 2019 - Present

  Set performance goals, provide coaching, and lead a team of IT support technicians or specialists.Maintain and manage IT infrastructure, including hardware, software, and network systems.Oversee and coordinate IT support activities, ensuring prompt resolution of technical issues. Provide expert-level support for complex technical problems or escalations.Develop and manage the IT support's budget and identify cost-saving opportunities while maintaining high-quality services.Implement and oversee security measures to protect the organization's data and systems.Provide regular reports on Team Performance and key metrics. Show less

• IT Network and Laboratory Coordinator

  • Oct 2017 - Mar 2019

  Perform regular maintenance tasks, including software updates and hardware maintenance.Diagnose and resolve network issues, such as connectivity problems and performance bottlenecks.Oversee the day-to-day operations of the computer lab or labs, ensuring they are well-maintained and properly equipped.Collaborate with faculty to ensure that lab resources align with academic needs.Troubleshooting system and network issues.

• Junior Network Administrator

  • Jan 2015 - Sep 2017