Senior Human Resources Advisor

• Aug 2023 - Present

Human Resources Advisor

• Apr 2023 - Jul 2023

Provided expert legal advice on disciplinary and grievance issues to support clients. Coached, guided, and influenced client line manager to take the best approach to deal with employee relations issues. Gathered relevant facts for each case to ensure the advice given is the most appropriate in the circumstances. Resolved ER cases in a timely manner and drove achievement of critical SLAs. Provided expert legal advice on disciplinary and grievance issues to support clients. Coached, guided, and influenced client line manager to take the best approach to deal with employee relations issues. Gathered relevant facts for each case to ensure the advice given is the most appropriate in the circumstances. Resolved ER cases in a timely manner and drove achievement of critical SLAs.

People Partner

• Jul 2022 - Mar 2023

▪️ Provided support to employees with various HR-related issues and liaised with heads of department to find resolutions ▪️ Identified and solved complex strategy problems impacting management and business direction ▪️ Acting as the subject matter expert of all People Relations matter in the UK and reporting to the VP of Human Resources ▪️ Supporting hypergrowth by building a successful and scalable bonus structure, onboarding journey, hiring process, candidates experience and… Show more ▪️ Provided support to employees with various HR-related issues and liaised with heads of department to find resolutions ▪️ Identified and solved complex strategy problems impacting management and business direction ▪️ Acting as the subject matter expert of all People Relations matter in the UK and reporting to the VP of Human Resources ▪️ Supporting hypergrowth by building a successful and scalable bonus structure, onboarding journey, hiring process, candidates experience and interviewers training ▪️ Project managed company-wide projects/initiatives as required, helping to define project goals, timelines and planning ▪️ Coached senior leadership to help strengthen and embed a collaborative working approach ▪️ Responsible for UK Payroll and alignment of local policies with local legislation ▪️ Built and delivered training content for management and leadership development ▪️ Lead with integrity, respect, high personal standards and built personal credibility ▪️ Provided expert legal advice on disciplinary and grievance issues to support management. ▪️ Evaluated and resolved employee performance-based claims ▪️ Managed conflict resolutions to help teams foster relationships and improve team-working capabilities ▪️ Formulated organizational chart with associated job ranks and responsibilities ▪️ Designed and updated training manuals, materials and presentations to align with objectives of organization ▪️ Created and executed HR strategies and initiatives to minimize business disruptions and balance needs of organization ▪️ Screened, interviewed and hired candidates to facilitate smooth recruitment procedures.

People Operations Specialist

• Nov 2021 - Aug 2022

▪️ Provided support to employees with various HR-related issues and liaised with heads of department to find resolutions. ▪️ Lead employee's rights to work, onboarding, offboarding, performance feedback and generated sickness and absences in Workforce, People Portal and Scheduler. ▪️ Coordinated with department managers to identify and facilitate workforce needs. ▪️ Liaised with payroll to prepare employees' payslips and submitted amendments when needed ▪️ Provided expert legal… Show more ▪️ Provided support to employees with various HR-related issues and liaised with heads of department to find resolutions. ▪️ Lead employee's rights to work, onboarding, offboarding, performance feedback and generated sickness and absences in Workforce, People Portal and Scheduler. ▪️ Coordinated with department managers to identify and facilitate workforce needs. ▪️ Liaised with payroll to prepare employees' payslips and submitted amendments when needed ▪️ Provided expert legal advice on disciplinary and grievance issues to support management. ▪️ Achieved desired work environment and performance by proactively advising and guiding 150+ employees on health and safety best practices. ▪️ Assessed recruitment metrics, including staff turnover and retention rates ▪️ Took charge of staff departures by conducting termination of employment interviews and arranging re-hiring. ▪️ Coordinated briefing, training and workshops on new processes and procedures. ▪️ Meticulously reviewed job descriptions after submission by HR managers, making amendments to improve clarity and sales points. ▪️ Designed and implemented effective documents for appraisals that followed government regulations. ▪️ Managed conflict resolutions to help teams foster relationships and improve teamworking

Human Resources Advisor (AMAZON)

• Dec 2020 - Jul 2021

▪️ Identified and solved complex strategy problems impacting management and business direction. ▪️ Provided support to employees with various HR-related issues and liaised with heads of department to find resolutions. ▪️ Lead employee's rights to work, onboarding, offboarding, performance feedback and generated sickness and absences in Workforce, People Portal and Scheduler. ▪️ Coordinated with department managers to identify and facilitate workforce needs. ▪️ Liaised with… Show more ▪️ Identified and solved complex strategy problems impacting management and business direction. ▪️ Provided support to employees with various HR-related issues and liaised with heads of department to find resolutions. ▪️ Lead employee's rights to work, onboarding, offboarding, performance feedback and generated sickness and absences in Workforce, People Portal and Scheduler. ▪️ Coordinated with department managers to identify and facilitate workforce needs. ▪️ Liaised with payroll to prepare employees' payslips and submitted amendments when needed ▪️ Provided expert legal advice on disciplinary and grievance issues to support management. ▪️ Achieved desired work environment and performance by proactively advising and guiding 150+ employees on health and safety best practices. ▪️ Assessed recruitment metrics, including staff turnover and retention rates ▪️ Took charge of staff departures by conducting termination of employment interviews and arranging re-hiring. ▪️ Coordinated briefing, training and workshops on new processes and procedures. ▪️ Meticulously reviewed job descriptions after submission by HR managers, making amendments to improve clarity and sales points. ▪️ Designed and implemented effective documents for appraisals that followed government regulations. ▪️ Managed conflict resolutions to help teams foster relationships and improve teamworking capabilities.

Human Resources advisor

• Apr 2020 - Dec 2020

▪️ Identified and solved complex strategy problems impacting management and business direction. ▪️ Provided support to employees with various HR-related issues and liaised with heads of department to find resolutions. ▪️ Lead employee's rights to work, onboarding, offboarding, performance feedback and generated sickness and absences in Workforce, People Portal and Scheduler. ▪️ Coordinated with department managers to identify and facilitate workforce needs. ▪️ Liaised with payroll… Show more ▪️ Identified and solved complex strategy problems impacting management and business direction. ▪️ Provided support to employees with various HR-related issues and liaised with heads of department to find resolutions. ▪️ Lead employee's rights to work, onboarding, offboarding, performance feedback and generated sickness and absences in Workforce, People Portal and Scheduler. ▪️ Coordinated with department managers to identify and facilitate workforce needs. ▪️ Liaised with payroll to prepare employees' payslips and submitted amendments when needed ▪️ Provided expert legal advice on disciplinary and grievance issues to support management. ▪️ Achieved desired work environment and performance by proactively advising and guiding 150+ employees on health and safety best practices. ▪️ Assessed recruitment metrics, including staff turnover and retention rates ▪️ Took charge of staff departures by conducting termination of employment interviews and arranging re-hiring. ▪️ Coordinated briefing, training and workshops on new processes and procedures. ▪️ Meticulously reviewed job descriptions after submission by HR managers, making amendments to improve clarity and sales points. ▪️ Designed and implemented effective documents for appraisals that followed government regulations. ▪️ Managed conflict resolutions to help teams foster relationships and improve teamworking capabilities.

Human Resources Consultant

• Jul 2019 - Apr 2020

▪️Management of administrative tasks for onboarding, new hiring orientation, and exit interviews. ▪️Follow up on employees’ complaints and lead investigations as directed. ▪️Responsible for delivering weekly rotation and absence metrics ▪️Conducting intake meetings with Client Managers. ▪️Providing an effective and dedicated HR advisory service to employees concerning absence and health issues, conduct and capability, grievance matters, organizational change, and all other… Show more ▪️Management of administrative tasks for onboarding, new hiring orientation, and exit interviews. ▪️Follow up on employees’ complaints and lead investigations as directed. ▪️Responsible for delivering weekly rotation and absence metrics ▪️Conducting intake meetings with Client Managers. ▪️Providing an effective and dedicated HR advisory service to employees concerning absence and health issues, conduct and capability, grievance matters, organizational change, and all other employee-related matters. ▪️Giving support to the payroll team and external partner by ensuring legal compliance and deadlines. ▪️Addressing performance issues and making recommendations for personnel actions. ▪️Developing and maintaining strong day-to-day working relationships with the operation and HR teams. ▪️Perform on-site inspections.

Human Resources Specialist (Maternity Cover)

• Jan 2019 - Jul 2019

▪️ Managed contracts, on-boarding and screening to facilitate smooth employment processes ▪️ Conducted reference and background checks and screened ideal candidates to issue employment contracts ▪️ Organized orientations and training to enhance level of awareness, improve skills and motivation of employees ▪️ Closely analyzed sickness absence data, enabling reliable documentation for staff interventions ▪️ Registered and maintained digital and electronic files of employees to… Show more ▪️ Managed contracts, on-boarding and screening to facilitate smooth employment processes ▪️ Conducted reference and background checks and screened ideal candidates to issue employment contracts ▪️ Organized orientations and training to enhance level of awareness, improve skills and motivation of employees ▪️ Closely analyzed sickness absence data, enabling reliable documentation for staff interventions ▪️ Registered and maintained digital and electronic files of employees to enable tracking history, maintain accurate information and standardize process ▪️ Processed and distributed correspondence within required timeframes for optimal HR communications Show less ▪️ Managed contracts, on-boarding and screening to facilitate smooth employment processes ▪️ Conducted reference and background checks and screened ideal candidates to issue employment contracts ▪️ Organized orientations and training to enhance level of awareness, improve skills and motivation of employees ▪️ Closely analyzed sickness absence data, enabling reliable documentation for staff interventions ▪️ Registered and maintained digital and electronic files of employees to… Show more ▪️ Managed contracts, on-boarding and screening to facilitate smooth employment processes ▪️ Conducted reference and background checks and screened ideal candidates to issue employment contracts ▪️ Organized orientations and training to enhance level of awareness, improve skills and motivation of employees ▪️ Closely analyzed sickness absence data, enabling reliable documentation for staff interventions ▪️ Registered and maintained digital and electronic files of employees to enable tracking history, maintain accurate information and standardize process ▪️ Processed and distributed correspondence within required timeframes for optimal HR communications Show less

HR Administrator & Talent Acquisition (Internship)

• Jul 2018 - Jan 2019

▪️ Created reports for accounts regarding employee pay, providing information such as holiday and sick pay ▪️ Screened, interviewed and hired candidates to facilitate smooth recruitment procedures ▪️ Created and prepared documents such as contracts, new hire guides and company manuals ▪️ Updated employee databases when requested, updating items such as sick pay, maternity and holiday ▪️ Assisted HR managers in the onboarding processes by organising paperwork, gathering training… Show more ▪️ Created reports for accounts regarding employee pay, providing information such as holiday and sick pay ▪️ Screened, interviewed and hired candidates to facilitate smooth recruitment procedures ▪️ Created and prepared documents such as contracts, new hire guides and company manuals ▪️ Updated employee databases when requested, updating items such as sick pay, maternity and holiday ▪️ Assisted HR managers in the onboarding processes by organising paperwork, gathering training manuals and generating contracts Show less ▪️ Created reports for accounts regarding employee pay, providing information such as holiday and sick pay ▪️ Screened, interviewed and hired candidates to facilitate smooth recruitment procedures ▪️ Created and prepared documents such as contracts, new hire guides and company manuals ▪️ Updated employee databases when requested, updating items such as sick pay, maternity and holiday ▪️ Assisted HR managers in the onboarding processes by organising paperwork, gathering training… Show more ▪️ Created reports for accounts regarding employee pay, providing information such as holiday and sick pay ▪️ Screened, interviewed and hired candidates to facilitate smooth recruitment procedures ▪️ Created and prepared documents such as contracts, new hire guides and company manuals ▪️ Updated employee databases when requested, updating items such as sick pay, maternity and holiday ▪️ Assisted HR managers in the onboarding processes by organising paperwork, gathering training manuals and generating contracts Show less

Human Resources Administrator (Internship)

• Mar 2018 - Jul 2018

▪️Designing new creative and practical strategies to enhance employees learning of the organization culture. through the software’s like Camtasia and Go Animate. ▪️Real estate market study and data management. ▪️Creating and uploading motivational and relevant material to the company website and mobile application in order to enhance employee sailing skills in the real estate industry. ▪️Designing new creative and practical strategies to enhance employees learning of the organization culture. through the software’s like Camtasia and Go Animate. ▪️Real estate market study and data management. ▪️Creating and uploading motivational and relevant material to the company website and mobile application in order to enhance employee sailing skills in the real estate industry.

Customer Service Agent

• Aug 2016 - Feb 2017

▪️Attending more than 60 clients’ complaint via email and live chat ▪️E-commerce of StubHub´s products present in more than 40 countries ▪️Assessing buyers and sellers both in the purchase and selling process of both international and national event tickets. ▪️Attending more than 60 clients’ complaint via email and live chat ▪️E-commerce of StubHub´s products present in more than 40 countries ▪️Assessing buyers and sellers both in the purchase and selling process of both international and national event tickets.

Team Lead

• Mar 2009 - Aug 2011

• Managing a sales team; motivating line reports to ensure they perform to their full potential and achieve our KPI´S. • Using innovative concepts to promote the brand. • Developing and maintaining customer relations to maximize sales. • Managing a sales team; motivating line reports to ensure they perform to their full potential and achieve our KPI´S. • Using innovative concepts to promote the brand. • Developing and maintaining customer relations to maximize sales.