Experience

The App Experts

• Talent Acquisition Lead

  • Jun 2018 - Present

• Talent Acquisition

  • Jun 2017 - Jun 2018



XeamGlobal

• Manager Overseas Busines

  • Nov 2016 - Jun 2017

  • Responsible for building awareness of companies business & services through State and Commercial landscapes.• Actively seeks out new clients, business partners and projects.• Takes the lead in marketing company services and demonstrates knowledge of company values, approach and services.• Creates and supports business development plans and related activities.• Conducts research and compiles relevant information regarding existing and prospective clients, competitor activity… • Responsible for building awareness of companies business & services through State and Commercial landscapes.• Actively seeks out new clients, business partners and projects.• Takes the lead in marketing company services and demonstrates knowledge of company values, approach and services.• Creates and supports business development plans and related activities.• Conducts research and compiles relevant information regarding existing and prospective clients, competitor activity and industry and market trends to aid in the development of marketing plans, presentations, proposals, and survey responses.• Designed & implemented the processes to streamline the business operations such as business development and recruitment. Plan approaches and pitches. * Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives.• Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. * Use a variety of styles to persuade or negotiate appropriately.• Leading the daily activities of the Business Development & Recruiting team which may include the following:• Working closely with the clients to understand their requirements.• Acting as the first point of escalation for any challenges faced by the Business Development & Recruiting team. Show more Show less



White Crow Research

• Executive Search Professional

  • Apr 2015 - Jun 2016

  White Crow Research supports internal talent acquisition teams by providing knowledge and intelligence on their talent landscape. Our services fall into three main categories:• Talent Intelligence, including gender diversity, employee benchmarking and heat maps• Talent Pooling, helping clients to identify, communicate and ultimately hire passive talent with a hybrid research and technology solution• Executive Research, reactive sourcing for the here and now with the added… White Crow Research supports internal talent acquisition teams by providing knowledge and intelligence on their talent landscape. Our services fall into three main categories:• Talent Intelligence, including gender diversity, employee benchmarking and heat maps• Talent Pooling, helping clients to identify, communicate and ultimately hire passive talent with a hybrid research and technology solution• Executive Research, reactive sourcing for the here and now with the added benefit of being able to build talent pipelines for future roles• Find out more at www.whitecrowresearch.comKey Responsibilities:-• Handling mandates.• Maintaining daily reports.• Responsible for Market Intelligence Mapping.• Researching & name gathering for appropriate candidate.• Ensuring compliance with Data Privacy and Protection Guidelines. Show more Show less



Lester Infoservices.

• Senior Customer Service Executive

  • Apr 2014 - Dec 2014

  • Apply IT Services to Customer accounts, meeting SLAs and provide value add to customers operations• Monitor service level performance and address customer satisfaction gaps and handle operational issues in service delivery• Ensure delivery of services within the scope of the contract, including reporting of service level metrics, performance standards and KPI measurement• Manage customer relationship to ensure positive interaction and consistent engagement in regular service level… • Apply IT Services to Customer accounts, meeting SLAs and provide value add to customers operations• Monitor service level performance and address customer satisfaction gaps and handle operational issues in service delivery• Ensure delivery of services within the scope of the contract, including reporting of service level metrics, performance standards and KPI measurement• Manage customer relationship to ensure positive interaction and consistent engagement in regular service level review and reporting.• Client handling & Interaction with respect to Pre-Sales on support that we provide along with GAP analysis, RFQ’s and RCA as and when applicable.• Single Point of Contact for the group in terms of man power utilization, Incentive programs, backup continuity plan & downtime of application.• Raising SOW, Planning, Forecasting, and scheduling. Show more Show less



Benz Travel Limited

• Senior Human Resources Recruiter

  • Jul 2009 - Mar 2013

  • Responsible for full life cycle recruiting including direct sourcing activities, preliminary phone interviewing and negotiation of compensation packages.• Judging the candidates based on the technical aspect of the job.• Experience in recruiting through Internet job portals combined with utilizing existing candidate relationships and referrals, along with various Internet sourcing techniques.• Screening candidates based on resource manager's job description, candidate's relevant… • Responsible for full life cycle recruiting including direct sourcing activities, preliminary phone interviewing and negotiation of compensation packages.• Judging the candidates based on the technical aspect of the job.• Experience in recruiting through Internet job portals combined with utilizing existing candidate relationships and referrals, along with various Internet sourcing techniques.• Screening candidates based on resource manager's job description, candidate's relevant knowledge and experience for required skill sets, functional skills and communication skills.• Responsible for employee engagement activities including fun Friday’s, birthday celebration, team building activities.• Regular follow up with candidate from first Contact till the offer of offer letter to the candidate.• Reference checking for candidate to ensure their authenticity and relevance.• Established tracking systems resume submission and follow-up• Responsible for sourcing, screening and interviewing candidates, checking references and updating job boards. Show more Show less



Sopra Steria

• Process Executive

  • Jul 2007 - May 2009

  • With combined revenues of €2 billion, and nearly 20,000 people worldwide, with Xansa and Steria.• Both the company are UK based and providing Business Process Outsourcing and Technology Consulting, associated with the Utilities Sector, primarily dealing with Customer Service & Support, Billing Solutions, Payment Collections.• Associated with the world’s third largest water company with 70 million customers worldwide. Primarily dealing with Customer Support, Billing Solutions… • With combined revenues of €2 billion, and nearly 20,000 people worldwide, with Xansa and Steria.• Both the company are UK based and providing Business Process Outsourcing and Technology Consulting, associated with the Utilities Sector, primarily dealing with Customer Service & Support, Billing Solutions, Payment Collections.• Associated with the world’s third largest water company with 70 million customers worldwide. Primarily dealing with Customer Support, Billing Solutions, Payment Collections.• Providing customer service and support across UK region in utilities sector• Working for utilities domain, transaction processing, billing exceptions, deliverance of SLA, demonstrating subject-matter expertise and process excellence.• To act as main contact point and support customers/colleagues to resolve internal/external and escalated queries• Billing customer for the utility service consumed• Identifying extra revenue for my organisation through Sales Max• Handling two process stream simultaneously• To ensure adequate training is provided to the delivery teams for the changes being implemented. Show more Show less