Experience

Cabot Financial

• United Kingdom
• Financial Services
• 200 - 300 Employee

• Information Technology Engineer

  • Apr 2022 - Present

  - Assisting with maintaining cyber security standards - Experienced in troubleshooting IT Hardware - Servers, Desktops, Laptops and Printers; OS - Microsoft Windows 20XX, business applications, Exchange and SQL - Proficient in supporting and implementing, servers, AD, DNS, DHCP, GPO, SCCM, Patching, Backup, Anti-Virus Solutions, Web Proxy, Virtualisation products (Hyper-V and VMWare), Office 365 and Azure Services - Involved in IT Projects - Manage & Monitor IT systems based on best practice security controls - Provide telephone & remote support across company sites - Incident classification, resolution and escalation as appropriate - Ensure all Service Desk processes & procedures are maintained - Provide support for problem resolution ensuring the highest level of satisfaction - Deliver support to agreed Service Level Agreements - Flexible and willing to work outside normal business hours if necessary Show less



Infinity IT

• Ireland
• Information Technology & Services
• 1 - 100 Employee

• Information Technology Engineer

  • Jun 2021 - Apr 2022

  . Providing first and second level support to end users by phone, email, and face to face. Remote support assistance. . Installing, configuring, and repairing PCs/laptops, tablets, iPads, and handsets. . Managing and configuring users and mobile devices inside the company's profile using Azure. . Active directory administration. . O365 administration. . Troubleshoot network connectivity, hardware and software issues . Managing service desk queue tickets. . Ticket escalations to facilitate the issue resolutions as quickly as possible. Windows 10, support and Maintenance. . Stock and asset control. Show less



Link Group (LNK)

• Australia
• Financial Services
• 700 & Above Employee

• IT Deskside Engineer (Contract)

  • Apr 2021 - May 2021

  . Installing, configuring and repairing PC’s/laptops. . Supporting users by phone, email, and face to face. . Supporting and configuring the Citrix workspace applications. . Managing and configuring the Bit locker on the Windows local group policy. . Remote support assistance. Managing service desk queue tickets. . Ticket escalations to facilitate issues resolution as quickly as possible. Windows 10, support and Maintenance. . Asset tracking management. . Windows 10 rollout project. Upgrading the laptops for Windows 10 inside the project’s scope respecting deadline and timeline. Checking and testing if all applications such as Crowdstrike, Zscalerz, McAfee, and Citrix Workspace are working as intended. Show less



IDA Ireland

• Ireland
• International Trade and Development
• 300 - 400 Employee

• IT Deskside Engineer (Contract)

  • Apr 2020 - Apr 2021

  . Installing, configuring and repairing PC’s/laptops, emails and printers. Networking support. . Supporting users by phone, email and face to face. . Remote support assistance by SCCM, Skype and MS Teams. Managing service desk queue tickets. . Ticket escalations to facilitate issues resolution as quickly as possible. Windows 10, support and Maintenance. . Supporting applications such as the O365, Active Directory, Exchange, MDM solutions and deployment tool. . Active directory administration. . Asset tracking management. . Projects: . iPhone 11 rollout project. Upgrading the iPhone 7s to the iPhone 11s, configuring them on Azure and AirWatch, assisting the users with the enrolment in the MDM profile. Managing the returned iPhone7s doing the asset tracking control following the project’s scope respecting the deadline and the timeline. Show less



Auxilion

• Ireland
• IT Services and IT Consulting
• 100 - 200 Employee

• Deskside Engineer

  • Apr 2018 - Apr 2020

  . Providing user's support covering 4 sites across Ireland (Dublin, Cherrywood, Cork, Galway). . Installed, configured and repaired PC’s/laptops, emails and printers. . Supported users by phone, email, remotely and face to face. . Managed service desk queue tickets logged on Assyst. . Ticket escalations to facilitate issue resolution as quickly as possible. . Windows 7,8, 10, support and maintenance. Building images using SCCM. . Installed, maintained and supported new applications. . Active directory and exchange administration. . Virtual machines administration by VMware vSphere. . Stock control and asset management. . Willingness to Travel at short notice and overnight to sites across Ireland, when need required. . Projects: . RAM upgrade project Upgrading the RAM’s Laptop and desktop preparing them for the Windows 10 rollout project. . Windows 10 rollout project. Upgrading the Laptop and Desktops for Windows 10 inside the project’s scope respecting the deadline and the timeline. Show less



TIVIT

• Brazil
• IT Services and IT Consulting
• 700 & Above Employee

• IT co-ordinator

  • Dec 2015 - Dec 2017

  Responsible for coordinating the service deliveries and structural activities of the IT team, through the management of the support monitoring system using JIRA and APS, according to the demands of the internal areas and customers, aiming at the implementation of technological solutions that guarantee the availability and functionality of IT resources and Avaya Telephony, applied in operation according to the standards defined in SLA. . Involved in a few projects of major clients such as Caixa Econômica Federal Bank, Banco do Brasil Bank, White Martins, TIM Telecom, etc. . Project status report presentation. . Stock control and asset management. . Installed, maintained and supported new applications. . Active directory and exchange administration. . Virtual machines troubleshooting using VMware vSphere. . Willingness to Travel at short notice and overnight to sites across Brazil, when need required. Show less



Toccato Tecnologia em Sistemas

• Brazil
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Intelligence Consultant

  • Jan 2015 - Dec 2015

  Design and build business intelligence (BI) and data visualization solutions using QlikView. Development and modelling of indicators, metrics and dimensions using QlikView. Load scripts optimally implementation with different data sources. Extraction, transformation and data loading (ETL) in QlikView and user management. Carrying out monitoring and control activities, such as checking the adherence to the schedule, managing changes, advancing project deliverables, and tracking pending and risk. Elaboration of Reports and Dashboards with precise information for executive decisions. Project status report presentation. Show less


STIeletrônica
• Brazil
• Support Analyst

  • Jul 2012 - Dec 2013

Unitech
• Brazil
• IT Services and IT Consulting
• 100 - 200 Employee
• IT Support Engineer

  • Feb 2009 - May 2012