Experience

MCG Health

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Technical Services Specialist II

  • Sep 2022 - Present

  Seattle, Washington, United States Serve as the first technical resource for customers. Engage with internal and external customers to identify and troubleshoot software issues. Utilize Microsoft SQL Server Management Studio (SSMS), SumoLogic, Iguana, Postman, and DataDog for troubleshooting. Maintain and audit solution licensing for external customers. Create and maintain accurate data with each interaction for use in help desk ticketing system (Salesforce). Participate in 24x7 on-call rotation including… Show more Serve as the first technical resource for customers. Engage with internal and external customers to identify and troubleshoot software issues. Utilize Microsoft SQL Server Management Studio (SSMS), SumoLogic, Iguana, Postman, and DataDog for troubleshooting. Maintain and audit solution licensing for external customers. Create and maintain accurate data with each interaction for use in help desk ticketing system (Salesforce). Participate in 24x7 on-call rotation including weekends, evenings, and holidays.

• Technical Services Specialist

  • Jul 2021 - Sep 2022

  Seattle, Washington, United States

• Technical Services Specialist

  • Apr 2021 - Jul 2021

  Seattle, Washington, United States



Applied Statistics & Management Inc.

• United States
• Software Development
• 1 - 100 Employee

• Application Analyst

  • Nov 2019 - Mar 2021

  Temecula, California Establish and maintain relationships with clients to ensure quality service and satisfaction. Identify, document, and escalate software risks. Utilize Microsoft SQL Server Management Studio (SSMS) to troubleshoot and document issues. Assist Development and QA teams through manual testing. Manage workload within help desk ticketing system (Zendesk).



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Operational Specialist

  • Oct 2018 - Nov 2019

  Temecula, Ca Manage shipping and receiving of all store inventory. Maintain inventory accuracy minimum of 99.6% through daily inventory audits and educating on processes and behaviors. Gather and present weekly inventory metrics for management team. Coordinate and plan with vendors for all on-site maintenance and repairs. Oversee store supply ordering to ensure budgetary guidelines are met.

• Preservation Specialist

  • Sep 2017 - Oct 2018

  Temecula, Ca Maintain and troubleshoot in-store technology in partnership with corporate support channels. Act as subject matter expert for in-store technology training and implementation. Support and lead all merchandising resets. Perform daily visual merchandising inspections to ensure standards are met.

• Operations Specialist

  • Dec 2014 - Sep 2017

  Temecula, Ca Manage shipping and receiving of all store inventory. Maintain inventory accuracy minimum of 99.6% through daily inventory audits and educating on processes and behaviors. Gather and present weekly inventory metrics for management team. Coordinate and plan with vendors for all on-site maintenance and repairs. Oversee store supply ordering to ensure budgetary guidelines are met.

• Product Specialist

  • Sep 2013 - Dec 2014

  Temecula, Ca Drive sales and provide tailored solutions for customer needs. Meet sales expectations of warranty and accessory attachments. Build brand loyalty by offering complete solutions based around Apple products and services.