• Aug 2021 - Present

• Acted as Chief Information Officer July 2021 – January 2022, responsible for oversight of all IT projects, deliverables, and BAU support• Managed a growing internal team • Network security and patch management through use of tools such as Fortinet (Fortigate) Firewall, Tenable io, and Microsoft Azure Services • Project Management of business critical deliverables such as a new core banking system, new online banking system, three new ATMs, new printing solution, and new corporate Wi-Fi system• Policy and Procedure creation, managerial reporting, and business case documentation • Management of all IT vendor contracts and relationships• Cyber security planning, training, and implementation• Provided managerial presentations and technical training to all staff• Systems - VMWare, Veeam, Mimecast, ATMs, Mitel, Core Banking System, Microsoft Endpoint Manager, O365 in Hybrid Environment, PostgreSQL, Exchange Online, Azure, Azure AD (Entra), Azure Update Management, Windows Admin Center, Active Directory, Aruba Central, Aruba Clearpass, Fortinet Firewalls, Windows Server, Windows Desktop• BCP and DR planning, documentation, and testing Show less

• Oct 2020 - Aug 2021

Owner

• Feb 2019 - Present

IT Analyst III

• Jan 2017 - Oct 2020

• Support and maintenance of hardware and software spanning 4 offices and 290+ employees through use of tools including but not limited to Windows Server, Citrix management tools, and VMWare vSphere • Manage allocation of employee extension and voicemail set-up • Assist with and manage planned infrastructure projects and upgrades associated with Banking and Citrix applications • Monitoring and maintenance of network security features and corresponding tools • Assisting ATM team • Providing full coverage for POS team • Maintenance and Monitoring VMWare Backups • Disaster recovery and testing • VMWare Airwatch Mobile Device training, support, and provisioning • Bloomberg Terminal Software installation and support • Mimecast monitoring and administration Show less

IT Service Analyst

• May 2015 - Dec 2016

• Provide first line technical support to the Americas region spanning 11 offices and approximately 300 employees • Manage virtual desktops through VMware Administration console and monitor the desktop pools in order to proactively avoid incidents • Manage allocation of employee extension and voicemail set-up through the MITEL Communications Director and NuPoint Web Console in the Mitel Application Suite • Use of ticketing system (Alloy) in order to assign and complete various Incidents and Service requests or escalate to 2nd and 3rd line teams if necessary • Use of active directory to manage user system accounts, control NTFS permissions, manage organizational units • Responsible for user access control to Viewpoint application • Remote assist users locally and internationally with the use of TeamViewer, Windows Remote Assistance and RES Workspace Manager Show less