Experience

FullStory

• United States
• Software Development
• 300 - 400 Employee

• Senior Solutions Engineer

  • May 2022 - Present

  At FullStory, I drive strategic sales and adoption of the Digital Experience Intelligence tool, manage the Command of the Message initiative and act as the trusted advisor. I maintain an impressive win rate by effectively communicating FullStory's value and ROI to C-level executives and key stakeholders. I also oversee Proof of Concept (POC) and pilot programs and develop persuasive sales proposals. I operate across ANZ, Singapore, and South-East Asian regions, maximising sales opportunities and business growth. Show less



PreSales Collective

• United States
• Think Tanks
• 200 - 300 Employee

• Member

  • Feb 2022 - Present



DocuSign

• United States
• Software Development
• 700 & Above Employee

• Senior Solutions Engineer - Majors

  • Feb 2021 - May 2022

  I partnered with major prospects and clients across Australia, New Zealand, and Korea, building lasting partnerships and solving business problems. I led Proof of Concept (POC) and pilot projects using DocuSign technology. I showcased the value and ROI of DocuSign's offerings, conducted business-wide discovery sessions, and guided prospects through buying. I partnered with major prospects and clients across Australia, New Zealand, and Korea, building lasting partnerships and solving business problems. I led Proof of Concept (POC) and pilot projects using DocuSign technology. I showcased the value and ROI of DocuSign's offerings, conducted business-wide discovery sessions, and guided prospects through buying.



Bluedot

• United States
• Information Technology & Services
• 1 - 100 Employee

• Senior Solutions Engineer

  • Mar 2020 - Feb 2021

  I served as the first on-ground Pre-Sales Solution Engineer. I spearheaded the pre-sales engagement framework, upskilled staff, implemented POC and pilot projects, led APAC business strategy, and developed industry and technical knowledge. I established trusted advisor relationships with stakeholders, addressing their problems through well-architected solutions and impactful presentations. I served as the first on-ground Pre-Sales Solution Engineer. I spearheaded the pre-sales engagement framework, upskilled staff, implemented POC and pilot projects, led APAC business strategy, and developed industry and technical knowledge. I established trusted advisor relationships with stakeholders, addressing their problems through well-architected solutions and impactful presentations.



Instructure

• United States
• E-Learning Providers
• 700 & Above Employee

• Senior Solutions Engineer, Bridge

  • Mar 2018 - Feb 2020

  At Instructure, I led sales and technical demonstrations, provided insights to local sales staff, collaborated with the product team, and shaped sales strategy within the APAC region. As a product expert, I developed and delivered proof of concept solutions using Bridge APIs. At Instructure, I led sales and technical demonstrations, provided insights to local sales staff, collaborated with the product team, and shaped sales strategy within the APAC region. As a product expert, I developed and delivered proof of concept solutions using Bridge APIs.



Blackboard

• United States
• Higher Education
• 700 & Above Employee

• Product Manager

  • Dec 2017 - Mar 2018

  I was responsible for Blackboard Learn's success in this role focusing on EMEA region users. I was the primary contact for Learn product inquiries, collaborated with cross-functional teams, and defined new product requirements through market intelligence, research, and internal feedback.

• Product Manager, Blackboard Learn

  • Feb 2017 - Dec 2017

  As the first Product Manager outside of North America, I led international go-to-market strategies and shaped the roadmap for two flagship products. I provided unique insights into the Higher Education market requirements and led cross-functional teams across the organisation.

• Senior Solutions Engineer

  • Jun 2016 - Jan 2017

  As the Senior Solutions Engineer, I provided subject matter expertise, led high-level sales opportunities, trained new team members, and led other Solution Engineers. I collaborated with Sales Managers, developed client-focused solutions, and evaluated requests for proposals and information.

• Solutions Engineer

  • Oct 2013 - Jun 2016

  In this role, I focused on key markets, developed tailored solutions, provided technical advice throughout the sales process, and delivered high-stakes demonstrations. My exceptional performance and contributions promoted me to Senior Solution Engineer.

• Client Support Engineer

  • Mar 2007 - Oct 2013

  I provided senior-level support, mentored internal staff, developed internal software solutions, and supported high-profile client meetings. I was the escalation point for critical and high-severity cases, collaborated with global teams, and delivered high-stakes presentations to C-level executives.



Simbient

• Technical Support

  • Jan 2006 - Mar 2007

  Managing Help Desk Reporting on weekly issues Training of staff and end users on products Minor Patch work Managing Help Desk Reporting on weekly issues Training of staff and end users on products Minor Patch work



Frontrange Solutions

• North Sydney

• Technical Support

  • Jan 2002 - Jan 2006

  Sole support representative, responsible for support of the HEAT and ITSM product range to clients and partners throughout the Asia-Pacific region. Sole support representative, responsible for support of the HEAT and ITSM product range to clients and partners throughout the Asia-Pacific region.