SAP Developer Frontend

• Sep 2023 - Present

IT Support Specialist

• Oct 2019 - Jan 2021

Provided technical support and solutions for various platforms and systems, managed accesses and identity management requests, designed and maintained IT documentation, and executed projects to improve systems and operations. Provided technical support and solutions for various platforms and systems, managed accesses and identity management requests, designed and maintained IT documentation, and executed projects to improve systems and operations.

IT Support Specialist

• Oct 2016 - Aug 2019

Administered and monitored the cloud applications, provided first and second level support for internal colleagues and customers, and supported customer enquiries and issues with their cloud environment. Administered and monitored the cloud applications, provided first and second level support for internal colleagues and customers, and supported customer enquiries and issues with their cloud environment.

Tier 2 Commerce Billing and Invoices support

• Apr 2016 - Oct 2016

Supported Tier 1 agents with billing, invoicing, and subscription queries, verified SLA’s and followed up on support cases, liaised with other departments for escalation requests. Supported Tier 1 agents with billing, invoicing, and subscription queries, verified SLA’s and followed up on support cases, liaised with other departments for escalation requests.

IT Support Specialist

• Jul 2012 - Sep 2015

Handled internal and ad hoc requests, performed server and backup maintenance, wrote manuals and conducted training for internal purposes. Handled internal and ad hoc requests, performed server and backup maintenance, wrote manuals and conducted training for internal purposes.

Customer Contact Representative

• Jul 2011 - Jul 2012

• Providing information about ticketing, creating new reservations and rebook existing reservations with the customers’ wishes and needs in mind; • Making sure all customers are satisfied and provided with the correct information about traveling with KLM airline (in English and Dutch); • Taking responsibility in case a flight gets cancelled, to rebook the flights as efficient and fast as possible. • Providing information about ticketing, creating new reservations and rebook existing reservations with the customers’ wishes and needs in mind; • Making sure all customers are satisfied and provided with the correct information about traveling with KLM airline (in English and Dutch); • Taking responsibility in case a flight gets cancelled, to rebook the flights as efficient and fast as possible.

IT Support Callcenter Agent

• Sep 2007 - Jan 2009

• Assisting customers, in English, German and Dutch, when they are having issues with software and PC peripherals; • Making sure the provided information is meeting the customer’s needs and wishes. • Assisting customers, in English, German and Dutch, when they are having issues with software and PC peripherals; • Making sure the provided information is meeting the customer’s needs and wishes.