Experience

Sage Therapy Chicago

• United States
• Mental Health Care
• 1 - 100 Employee

• Therapist

  • Oct 2023 - Present

  Chicago, Illinois, United States



SociAbility Chicago

• United States
• Medical Practices
• 1 - 100 Employee

• Clinical Mental Health Intern

  • Aug 2022 - Oct 2023

  Northbrook, Illinois, United States Individual therapist: Manage a virtual caseload and provide 1:1 therapy. Meet with a wide range of clients for a variety of issues, with a specific focus on ADHD and Autism-related challenges. Social Skills Group Leader and Co-leader: Conducted intake sessions prior to enrollment, planned weekly lessons and activities and provided weekly communication to parents.



Northeastern Illinois University

• United States
• Higher Education
• 700 & Above Employee

• Graduate Student

  • Jun 2020 - Aug 2023



Highland Park High School

• United States
• 1 - 100 Employee

• Drop-In Center Counseling Intern

  • Aug 2022 - Jun 2023

  Highland Park, Illinois, United States Managed a caseload of 8 weekly clients Provided drop-in services for 5-8 additional students, per week, regarding a variety of issues and concerns



Feastables

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Customer Experience Specialist

  • Nov 2021 - Jun 2023

  Chicago, Illinois, United States Built a customer service platform for an exciting new brand founded by MrBeast. Onboarded a third-party CX support team and co-lead the group through the launch of a product and website. Engaged in day-to-day customer communication. Built SOPs for CX processes.



RXBAR

• United States
• Manufacturing
• 1 - 100 Employee

• Manager of Consumer Experience

  • Dec 2016 - Jun 2020

  Chicago, IL Manage B2C Service team for RXBAR in the United States and Canada. Strategized, maintained and oversaw best in class service and communication through phone, email, and live chat in a fast-paced, start-up environment Was responsible for the professional development of Consumer Experience Advocates Designed and launched a comprehensive knowledge base for consumers that delivered key insights to the organization Communicated service analytics and trends… Show more Manage B2C Service team for RXBAR in the United States and Canada. Strategized, maintained and oversaw best in class service and communication through phone, email, and live chat in a fast-paced, start-up environment Was responsible for the professional development of Consumer Experience Advocates Designed and launched a comprehensive knowledge base for consumers that delivered key insights to the organization Communicated service analytics and trends cross-functionally to improve customer satisfaction throughout the business Created and delivered training materials and provided feedback during the customer service training program for all new organizational hires Traveled to trade shows, as needed Show less



Bare Bowls

• General Manager

  • Jul 2015 - Jul 2016

  Burlingame, California Managing all store operations including: - Opening and closing the store - Scheduling and managing employees - Training new hires - Keeping inventory and ordering supplies - Building and maintaining relationships with nearby businesses with events and samplings - Assisting in social media presence with photos of products



Nana Joes Granola

• Sales and Marketing Manager

  • Sep 2014 - Jun 2015

  San Francisco Bay Area Increasing communication with customers through social media, posting on all social media platforms. Primary communicator with new buyers locally and across the country. Organizing media campaigns. Building an improved website for the company that increased e-commerce by 50%. Editing packaging designs and creating business documents on Illustrator, InDesign, and Photoshop. Scheduling and executing demos around the Bay Area. Interacting with customers as the main salesperson for the San… Show more Increasing communication with customers through social media, posting on all social media platforms. Primary communicator with new buyers locally and across the country. Organizing media campaigns. Building an improved website for the company that increased e-commerce by 50%. Editing packaging designs and creating business documents on Illustrator, InDesign, and Photoshop. Scheduling and executing demos around the Bay Area. Interacting with customers as the main salesperson for the San Francisco Ferry Building Farmers Market and other events. Completing various tasks in a production kitchen. Show less



Hampton Creek

• Relationship Specialist

  • Nov 2014 - Dec 2014

  San Francisco Bay Area Hampton Creek is a technology company pioneering in food. We are making food better for everyone, everywhere. Scheduling and executing demos at Whole Foods Markets. Introducing customers to the product through effective communication. Building relationships with Whole Foods team members.



i like you

• Sales Associate, Online Store Manager, Social Media Manager

  • Sep 2012 - Aug 2014

  Minneapolis, Minnesota Interacting with customers and processing transactions within a consignment store for local artists. Creating new methods of social media marketing on Twitter, Facebook, and Instagram. Interacting with customers on all media platforms. Updating Wordpress website. Photographing products for online sales. Managing orders and content of I Like You’s Big Cartel store.



One Green Planet

• Online Audio and Video Media
• 1 - 100 Employee

• Social Media Intern

  • May 2014 - Jul 2014

  Creating strategic and attractive content for Pinterest account using Photoshop. Weekly reports of analytics. Planning of unique tactics for growth of followers. Assisting in the organization of a social media "selfie" campaign including the creation of original graphic content for use in all social accounts and the One Green Planet website.



Children's Theatre Company

• United States
• Performing Arts
• 1 - 100 Employee

• Office Assistant, Latino Community Liaison

  • Jan 2014 - May 2014

  Minneapolis, Minnesota Assisting teaching artists in classrooms, acting as a bilingual liaison for Spanish-speaking parents and students. Completing various office tasks including work on Microsoft Excel.



Midwest Food Connection

• Intern

  • Sep 2013 - Nov 2013

  Minneapolis, Minnesota Attended lessons and assisted instructors in classroom facilitations surrounding the topic of natural, healthy foods. Translated documents into Spanish for classroom use. Posted photographs and blog posts on a Wordpress website.



Children's Theatre Company

• United States
• Performing Arts
• 1 - 100 Employee

• Intern

  • Sep 2012 - Dec 2012

  Worked as an intern in the Neighborhood Bridges program, a nationally recognized literacy program that empowers students through the use of storytelling and creative drama. Assisted teaching artist with theatre exercises and literacy improvement activities in a third grade classroom.