Experience

York Hotel, Singapore

• Singapore
• Hospitality
• 1 - 100 Employee

• Senior Sales Manager - Banquet

  • Sep 2022 - Present



Copthorne King's Hotel, Havelock Road Singapore

• Singapore
• Hospitality
• 1 - 100 Employee

• Catering Sales Manager

  • Dec 2019 - Sep 2022

  • Responsible for Corporate, Social, and Wedding segments • Solicit new and existing accounts to meet revenue goals through telephone solicitation, outside sales calls, site inspections and written communication • Solicit corporate catering business through execution of actions outlined in the Departmental Marketing Plan as well as established solicitation practices • Prompt response to all inquiries in an effort to capture additional market share • Confirm with clients, all information pertaining to the event they are planning and to organize information for any accurate turnover once the account goes definite • Prepare weekly, monthly, quarterly and annual revenue reports as required • Responsible for competitive intelligence information • Prepare Banquet Event Order ahead of time before the actual event • Responsible for bookings in OPERA for all catering events • Maintain communication and create a sound working relationship with the Food and Beverage department and other inter-departments • Create and develop specific promotions and catering packages to enhance the quality and profitability • Analyze Event Orders and to share information with the banquet team and other departments to create business • Participate in trade shows and promotional events within the hotel and trade related organizations • Ensures all Conference Services and Catering standards are adhered for all event activity • Consistently offer professional, friendly and engaging service Show less



Marco Polo Ortigas Manila

• Philippines
• Hospitality
• 100 - 200 Employee

• Catering Sales Manager

  • Jun 2017 - Dec 2019

  • Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication• Solicit corporate catering business through execution of actions outlined in the Departmental Marketing Plan as well as established solicitation practices• Prompt response to all inquiries in an effort to capture additional market share• Solicit from and confirm with clients, all information pertaining to the event they are planning and to organize information for any accurate turnover once the account goes definite• Negotiate prices, prepare accurate quotes through proposals and then confirm by written contracts• Do site inspections• Prepare weekly, monthly, quarterly and annual reports as required• Assist with the compilation of competitive intelligence information• Participate in trade shows and promotional events within the hotel and trade related organizations• Attends corporate / leisure events hosted by the hotel• Ensures all Conference Services and Catering standards are adhered for all event activity• Consistently offer professional, friendly and engaging service• Handles Corporate and Pharmaceutical Accounts Show less

• Catering Sales Executive

  • May 2015 - Jun 2017

• Sales Coordinator

  • Nov 2013 - Apr 2015

  • Pre-opening team• Conducts telemarketing, qualifies accounts and give recommendations• Respond to sales leads and inquiries within 2 hours; follows up future bookings and leads.• Handled sales inquiries• Ensure arrangements with clients are implemented• Established and maintained good relations with corporate accounts, and other booking sources.• Report market intelligence and competitive information.• Liaise closely with key and supporting accounts.• Update customer record system to enable a better understanding of the market trend / intelligence.• Prepare, type and dispatch all sales-related letters, proposals and contracts as required.• Handled all incoming calls and messages and makes necessary arrangements for appointments on behalf of the Sales Managers/Sales Executives.• Maintained proper inventory and tracking of all materials, office supplies and gift items used by the Sales department.• Assist in preparing special reports as may be required.• Forward memos, approval requests and other documents to other departments as required.• Maintained an organized filing system and logbook for quick reference.• Conduct site inspections in the absence of the Sales Managers/Sales Executives.• Maintained an efficient and clean working environment.• Attend promotional functions hosted by hotel.• Performed other duties and responsibilities that may be assigned depending on the operational requirement of the department/division Show less



The Exchange Regency Residence Hotel

• Hospitality
• 1 - 100 Employee

• Account Executive

  • May 2012 - Oct 2013

  • Part of the pre-opening team. • Conduct the minimum required daily 8 sales call per day to assigned accounts to generate room and banquet business based on call frequency and depending on potential of the account • Conduct telemarketing, cold calls, qualifies accounts and give recommendations • Respond to sales leads and inquiries within 2 hours; follows up future bookings and leads. • Recommend strategies to increase production. • Handle sales inquiries • Welcome guests upon arrival during their stay • Responsible for coming up with individual action plans and strategies in order to grow, maintain existing business and secure new accounts, updated monthly. • Prepare month end reports, industry and account updates. • Handled Corporate & Pharmaceutical Accounts Show less



Crowne Plaza Manila Galleria

• Philippines
• Hospitality
• 1 - 100 Employee

• Guest Service Associate

  • Feb 2011 - May 2012



Wilderness Resort in Wisconsin Dells

• United States
• Hospitality
• 100 - 200 Employee

• Trainee

  • Mar 2010 - Jun 2010

  Internship Program Internship Program