Experience

CleanAce Drycleaners & Launderers

• Retail Apparel and Fashion
• 1 - 100 Employee

• CX Manager

  • Nov 2022 - Present

  *Handling Company-wide Customer Services*Resolving Customer Complaints within a 72hrs TAT*Monitoring and Evaluating result on proficient retention strategie*Investigative reporting on Client Experience *Team lead call center agent*Training Call Agent on best Customer Satisfaction Strategies *Supervising and managing Call Center Team*Handling 95% queries on inbound and outbound calls

• Online Manager

  • Sep 2021 - Nov 2022

  *Head Online management *Efficient in Operations Customer Service Management *Sold, Upsold and Cross-sold all active products and services *Proficient at Customer Service Management*Handling Logistics Services*95% Complaints Resolution *Management of daily Operations

• Call Center Agent

  • Jul 2021 - Nov 2021

  Inbound and outbound CallsCustomer Service Representative



Subtlety Solicitors

• Head Of Customer Experience

  • Aug 2020 - Jul 2021

  100% Client Experience and Satisfaction 100% Client Experience and Satisfaction



Olist Nigeria

• Nigeria
• Technology, Information and Internet
• 1 - 100 Employee

• Telemarketer

  • Feb 2020 - Jul 2020

  Inbound calls Outbound calls Cold calling Ad accounts management Telesales Inbound calls Outbound calls Cold calling Ad accounts management Telesales


Subtlety solicitors
• Legal Secretary

  • Jan 2018 - Feb 2020

Lagos State Government
• Nigeria
• Government Administration
• 700 & Above Employee
• Environmental Officer

  • Feb 2017 - Dec 2017


Daily Needs Pharmaceutical company

• Quality Control Analyst

  • Nov 2014 - Mar 2015

  Quality Control Analysis Standard Operating Procedures Research laboratory Quality Control Analysis Standard Operating Procedures Research laboratory