Sr. Software Implementation Consultant

• Jan 2022 - Present

Manager, Product and Client Support

• Jan 2021 - Jan 2022

Software Support Manager

• Dec 2017 - Jan 2021

Coordinate with Operations Management to ensure we are working toward company goalsEnsure team members are meeting and exceeding goals by removing roadblocks and fostering a supportive team mentalityAddress escalated issues to ensure client satisfactionCoordinate with development to ensure client needs are being addressed

Executive Assistant To Chief Executive Officer

• Aug 2016 - Nov 2017

Maintained CEO's calendar, scheduling meetings and ensuring a lack of conflicts to allow for total focus on the task at hand.Managed customer service requests escalated to the CEO to ensure proper and satisfactory resolution.Organized and prioritized CEO inbox to reduce workload while maintaining a high level of discretion.Worked with adjacent teams to manage organizational issues and adapt quickly to support the CEO and other members of the executive team.

Software Support Representative

• Feb 2014 - Aug 2016

As a software support representative, I supported our client's continued success by exceeding all goals set and training new team members on the management of requests and our software.

Birth and Postpartum Doula

• Apr 2015 - Sep 2017

Salon Coordinator

• Jul 2013 - Jan 2015

First line of contact for clients ensuring they felt comfortable and at ease. Assisted in providing superb experiences by ensuring rooms were in immaculate condition, appointments were scheduled appropriately, estheticians completed the appointment within the allotted time, and ensuring financial accuracy. First line of contact for clients ensuring they felt comfortable and at ease. Assisted in providing superb experiences by ensuring rooms were in immaculate condition, appointments were scheduled appropriately, estheticians completed the appointment within the allotted time, and ensuring financial accuracy.

Cashier

• Jul 2010 - Mar 2013

First line of contact for patients providing welcoming service with an upbeat attitude and excellent memory. Supporting home-bound patients in receiving necessary medications. Enabling pharmacists and pharmacy technicians in focusing on the task at hand by managing other aspects of the business such as inventory, phone calls, and ensuring financial accuracy. First line of contact for patients providing welcoming service with an upbeat attitude and excellent memory. Supporting home-bound patients in receiving necessary medications. Enabling pharmacists and pharmacy technicians in focusing on the task at hand by managing other aspects of the business such as inventory, phone calls, and ensuring financial accuracy.