Experience

Dewan Bandaraya Kuala Lumpur

• Malaysia
• Government Administration
• 100 - 200 Employee

• Administrative Assistant

  • Jul 2020 - Present

  -Attached to Licensing and Business Development Department (Night Market Unit) -Assist management in terms of general office administrative duties. -Aid the Licensing Officer to monitor night market operation daily and ensure every traders adhere to rules & regulation of traders law. -During current COVID -19 crisis, the monitoring operation will be including the SOPs such as, ensure the night market have one entry point and exit point, ensure every patron have their temperature checked and have register in MySejahtera apps prior enter to the night market. -Filling Kuala Lumpur night market traders details into data sheet (Excel) for monitoring and development purposes including generate daily report regarding night market monitoring / supervision. -Utilization of Microsoft Excel system (VLOOKUP and Pivot Table) to generate data comparison and outcome. Job highlights:- -Monitoring around 40 night markets throughout Kuala Lumpur, the total number of operating night market are less than the total original number of operating night market which is 100. Supervising around one or two night market daily for 7 days a week. -Generate about 1 or 2 night market monitoring reports daily depending on how many night markets were monitored on that particular day. -Make a record (Database) for Kuala Lumpur's night market trader that previously not available in the department for reference. With the database that has been made, the total accumulated number of KL's night market trader are 13,500. The record (database) made possible by using Microsoft Excel format's, particularly VLOOKUP and PivotTable for data analysis. -Coordinate the one-off aid worth of RM 500 given by Majlis Agama Islam Wilayah Persekutuan Kuala Lumpur (MAIWP) to Kuala Lumpur's night market trader. Among the scopes are filtering the applicants (cross-check with the initial records (data) and only qualified applicants who met MAIWP regulations), attends to applicants queries / concerns via Whatsapp. Show less



Parliament of Malaysia

• Malaysia
• Government Administration
• 1 - 100 Employee

• Administrative Assistant

  • Dec 2019 - Jun 2020

  -Attached to MEMBERS OF PARLIAMENT AFFAIR DIVISION. -Assist management in terms of general office administrative duties. -Managing Members of Parliament documents. -Partially perform clerk duties. -Assist department's operation daily and work with other department in assets management such as, registering assets to a new building via system. Job highlights:- -Selected to be one of the secretariat for the inaugural event of 'Majlis Makan Malam Sempena 60 Tahun Parlimen Malaysia' and been tasked as a attendees registration, the event attended by our own Malaysian's Prime Minister (TUN DR. MAHATHIR BIN MOHAMAD) and Deputy Prime Minister (DATO' SERI DR WAN AZIZAH WAN ISMAIL), 220 Members of Parliament and 65 Senators. -Involved in assets registration and transfer for a new completed building. A total of 500 assets registered into the system including tagging for each of the 500 assets to indicates each asset have registered. -Involved in file transfer to National's Archive. The said file contains the details of Member of Parliaments from the year 1960s to 2010. 500 files were successfully arranged and transferred to National's Archive. Show less



Domino's Pizza Malaysia & Singapore

• Remote Call Agent / Customer Service

  • Jan 2019 - Nov 2019

  -Entertain customer inquiry. -Key-In customer orders into the system. -Report to Team Leader if there are any complaints lodge by customer. -Have to converse in Bahasa Malaysia and English with customer due to different customer ethnicity. Job highlights:- -Work as call agent/customer service remotely from office. -Attends customer order's. Around 30 customers were entertained daily during peak hour (Lunch and dinner) -Entertain customer inquiry. -Key-In customer orders into the system. -Report to Team Leader if there are any complaints lodge by customer. -Have to converse in Bahasa Malaysia and English with customer due to different customer ethnicity. Job highlights:- -Work as call agent/customer service remotely from office. -Attends customer order's. Around 30 customers were entertained daily during peak hour (Lunch and dinner)



AIROD Aerospace Technology

• Malaysia
• Aviation and Aerospace Component Manufacturing
• 100 - 200 Employee

• Program Management Executive

  • Jan 2018 - Dec 2018

  - Responsible for maintenance management of Malaysian Army Aircraft namely Agusta A109 LOH & Sikorsky S61-A4 (NURI). -Compliance (Ensure every components & parts documentations comply to SOP of the operation. Every Aircraft parts are subjected to ARC, COC, IASA or FAA certificates otherwise the parts will be deemed invalid) Job highlights:- -Involved in provisional and maintenances management of Tentera Diraja Malaysia defense asset's in particularly for one of their branches called 'Pasukan Udara Tentera Darat (PUTD)'. The defense assets consists of helicopter fleet. -Assist managers in managing spare part supplies for helicopter components especially parts that need to be replaced or undergone repairing. 1000 parts of the whole helicopter fleet were provisioned. -Assists managers in major components that need to be repairing or overhauled. One of the process is to provide a summary the total cost(manhours x cost of repair = total cost) of repaired components. Helps the managers in providing the best solution to the client for components that is BER (Beyond Economic Repair). -Assists manager to improvise frame work for the helicopters maintenance management system as the department were seeking for more efficient and effective workflow for supply of the spare parts and components that undergone repairing or will be replaced. -Counter-checking with billing department regarding invoice and bills issued to customers due to billing department were short of staff. Around 10 to 50 bills were issued at one time and the total amount (RM) were issued at that particular time usually from RM 500,000 to RM 1,000,000. -Assist managers in managing prioritization of helicopter part supplies and Aircraft that undergone MRO (Maintenance, Repairing & Overhaul). Sometimes changes need to made throughout the MRO program as every aircraft is 'battle-ready' status and need to be deploy as soon as possible and same goes to part supplies too. Show less



Firdaus & Associates Property Professionals Sdn Bhd

• Malaysia
• Real Estate
• 100 - 200 Employee

• Internship Trainee

  • Aug 2016 - Sep 2016

  - Internship Trainee at Human Resource Department. - Assist management in terms of general office administrative duties. - Managing department’s essential documents. - Maintain and update employees records from time time. - Prepares voucher for payments, purchases, payrolls and bonuses slip for employees. - Internship Trainee at Human Resource Department. - Assist management in terms of general office administrative duties. - Managing department’s essential documents. - Maintain and update employees records from time time. - Prepares voucher for payments, purchases, payrolls and bonuses slip for employees.



AEON Credit Service (M) Berhad

• Malaysia
• Financial Services
• 400 - 500 Employee

• Telemarketer Officer

  • Jun 2014 - Jan 2015

  - Promoting company services which are personal loan and credit card to new and existed customer. - Promotes those services over phone calling. - Attracts customer to use provided services. - Managing customer’s application form and documents that are needed. - Acknowledge customer’s personal loan or credit card status whether successful or not. - Safeguards customer’s informations due to the informations are Private & Confidential (P&C). - Need to achieve monthly sales target set by Sales Department and its also served as yardstick for Telemarketer’s task performance. Job highlights:- -Have to achieve sales target and one of them are, RM 100,000 successfully approved customer's personal loan for a month and the other one is 20 customer's credit cards successfully approved for every two weeks. The target is set individually for the sales team. -Successfully close a total of RM 80,000 for personal loan and 60 credit cards during one year employment at the company. Show less

• Pizza Maker

  • Dec 2010 - May 2011

  Makes pizza from scratch to finish product. -Served food & beverages to customer. -Responsible in managing and maintaining the ingredients of pizza. -Responsible as a cashier. -Accounted for the cleanliness of the store. -Must be competent especially in skills to performs tasks. Job highlights;- -Manage to make a total of 150 pizzas daily from scratch collectively within a team. Makes pizza from scratch to finish product. -Served food & beverages to customer. -Responsible in managing and maintaining the ingredients of pizza. -Responsible as a cashier. -Accounted for the cleanliness of the store. -Must be competent especially in skills to performs tasks. Job highlights;- -Manage to make a total of 150 pizzas daily from scratch collectively within a team.