Experience

CardUp

• Singapore
• Financial Services
• 1 - 100 Employee

• Customer Success Manager

  • Nov 2022 - Present



Funding Societies | Modalku Group

• Singapore
• Financial Services
• 200 - 300 Employee

• Customer Success Manager

  • Nov 2022 - Present



Kaddra

• United Kingdom
• Software Development
• 1 - 100 Employee

• Customer Success Specialist

  • May 2022 - Oct 2022

  - Working with the clients in supporting their project plans and appropriate resource, time allocation and the entire project (Concept, design, test, release, and support) - Assisting the team and clients in developing the app in cross-platform using Kaddra’s back office, E-commerce integration in customising layouts and controls - Developing critical tools for all our clients such as customised navigation bar, page control, and scroll view - Troubleshooting and debugging to… Show more - Working with the clients in supporting their project plans and appropriate resource, time allocation and the entire project (Concept, design, test, release, and support) - Assisting the team and clients in developing the app in cross-platform using Kaddra’s back office, E-commerce integration in customising layouts and controls - Developing critical tools for all our clients such as customised navigation bar, page control, and scroll view - Troubleshooting and debugging to optimise the performance of App and Kaddra’s back office - Supporting L1 & L2 tickets in providing feedback and workarounds Show less - Working with the clients in supporting their project plans and appropriate resource, time allocation and the entire project (Concept, design, test, release, and support) - Assisting the team and clients in developing the app in cross-platform using Kaddra’s back office, E-commerce integration in customising layouts and controls - Developing critical tools for all our clients such as customised navigation bar, page control, and scroll view - Troubleshooting and debugging to… Show more - Working with the clients in supporting their project plans and appropriate resource, time allocation and the entire project (Concept, design, test, release, and support) - Assisting the team and clients in developing the app in cross-platform using Kaddra’s back office, E-commerce integration in customising layouts and controls - Developing critical tools for all our clients such as customised navigation bar, page control, and scroll view - Troubleshooting and debugging to optimise the performance of App and Kaddra’s back office - Supporting L1 & L2 tickets in providing feedback and workarounds Show less



Meta

• United States
• Software Development
• 700 & Above Employee

• Partner Support Account Manager - Enterprise Operations

  • Sep 2021 - Apr 2022

  Workplace is Meta’s enterprise platform - An online collaborative software tool; It facilitates communication within companies where usually silos are found. Through live video, messaging, workplace’s unique collaboration tool, companies can work in unison to innovate as well as understand the tempo of their business better” - Working closely with the Partner Teams, in supporting them within the business priorities and technical environments - Working with the global Support Team and… Show more Workplace is Meta’s enterprise platform - An online collaborative software tool; It facilitates communication within companies where usually silos are found. Through live video, messaging, workplace’s unique collaboration tool, companies can work in unison to innovate as well as understand the tempo of their business better” - Working closely with the Partner Teams, in supporting them within the business priorities and technical environments - Working with the global Support Team and XFN Partners in improving the product - Analyse support tickets and providing recommendations to improve partner experience and influence product roadmap - Regularly reviews on escalations, ensuring resolution is done and communicated in a timely manner Show less Workplace is Meta’s enterprise platform - An online collaborative software tool; It facilitates communication within companies where usually silos are found. Through live video, messaging, workplace’s unique collaboration tool, companies can work in unison to innovate as well as understand the tempo of their business better” - Working closely with the Partner Teams, in supporting them within the business priorities and technical environments - Working with the global Support Team and… Show more Workplace is Meta’s enterprise platform - An online collaborative software tool; It facilitates communication within companies where usually silos are found. Through live video, messaging, workplace’s unique collaboration tool, companies can work in unison to innovate as well as understand the tempo of their business better” - Working closely with the Partner Teams, in supporting them within the business priorities and technical environments - Working with the global Support Team and XFN Partners in improving the product - Analyse support tickets and providing recommendations to improve partner experience and influence product roadmap - Regularly reviews on escalations, ensuring resolution is done and communicated in a timely manner Show less



Triterras

• Singapore
• Financial Services
• 1 - 100 Employee

• Customer Support Executive

  • Sep 2020 - Sep 2021



Aegon

• Financial Services
• 700 & Above Employee

• Platform Administrator

  • Apr 2018 - Aug 2019



ESPZEN

• Singapore, Singapore

• Sports Operation & Development Executive

  • May 2016 - Jan 2018



Goldman Sachs

• United States
• Financial Services
• 700 & Above Employee

• Event Executive

  • Jun 2015 - May 2016



CEVA Logistics

• France
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Logistics Admin

  • Feb 2014 - Apr 2014