Danial Fields
Management Information Systems Manager at Jitterbit- Claim this Profile
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Bio
David Alejo
As a technical support engineer at Symantec Corporation, I am writing in support of my colleague Danial. Over the years I have worked with Danial, he always been an instrumental player within our technical support organization. He always had the willingness to learn new things, had the can-do attitude, and was always enthusiastic about life and his job. He was always willing to drop whatever he was doing to assist his peers or customers, and attempted solve their issues until the end. Danial was always a team player and with that being said, I would highly recommend Danial for your position.
Fabiano Ryan Low
Danial is a great colleague. Through his career at Symantec, he has expanded his role from a front line representative to a Support engineer in a very short time. He is a very fast learner and adapts well to different environments. He is also able to prioritize and accommodate crucial deadlines. Danial is a team player and willing to share all his knowledge with is peers.Given the chance, I'd like to work with Danial at any company'
David Alejo
As a technical support engineer at Symantec Corporation, I am writing in support of my colleague Danial. Over the years I have worked with Danial, he always been an instrumental player within our technical support organization. He always had the willingness to learn new things, had the can-do attitude, and was always enthusiastic about life and his job. He was always willing to drop whatever he was doing to assist his peers or customers, and attempted solve their issues until the end. Danial was always a team player and with that being said, I would highly recommend Danial for your position.
Fabiano Ryan Low
Danial is a great colleague. Through his career at Symantec, he has expanded his role from a front line representative to a Support engineer in a very short time. He is a very fast learner and adapts well to different environments. He is also able to prioritize and accommodate crucial deadlines. Danial is a team player and willing to share all his knowledge with is peers.Given the chance, I'd like to work with Danial at any company'
David Alejo
As a technical support engineer at Symantec Corporation, I am writing in support of my colleague Danial. Over the years I have worked with Danial, he always been an instrumental player within our technical support organization. He always had the willingness to learn new things, had the can-do attitude, and was always enthusiastic about life and his job. He was always willing to drop whatever he was doing to assist his peers or customers, and attempted solve their issues until the end. Danial was always a team player and with that being said, I would highly recommend Danial for your position.
Fabiano Ryan Low
Danial is a great colleague. Through his career at Symantec, he has expanded his role from a front line representative to a Support engineer in a very short time. He is a very fast learner and adapts well to different environments. He is also able to prioritize and accommodate crucial deadlines. Danial is a team player and willing to share all his knowledge with is peers.Given the chance, I'd like to work with Danial at any company'
David Alejo
As a technical support engineer at Symantec Corporation, I am writing in support of my colleague Danial. Over the years I have worked with Danial, he always been an instrumental player within our technical support organization. He always had the willingness to learn new things, had the can-do attitude, and was always enthusiastic about life and his job. He was always willing to drop whatever he was doing to assist his peers or customers, and attempted solve their issues until the end. Danial was always a team player and with that being said, I would highly recommend Danial for your position.
Fabiano Ryan Low
Danial is a great colleague. Through his career at Symantec, he has expanded his role from a front line representative to a Support engineer in a very short time. He is a very fast learner and adapts well to different environments. He is also able to prioritize and accommodate crucial deadlines. Danial is a team player and willing to share all his knowledge with is peers.Given the chance, I'd like to work with Danial at any company'
Experience
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Jitterbit
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United States
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Software Development
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200 - 300 Employee
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Management Information Systems Manager
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Mar 2022 - Present
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Integration Engineer
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Jul 2017 - Apr 2022
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Symantec
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United States
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Software Development
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700 & Above Employee
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Technical Support Engineer
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Nov 2012 - Jun 2017
• Utilize Salesforce to manage Enterprise level customer cases ensuring daily email and phone communications SLAs between the customer are met to analyze and formulate resolutions. • Contribution to knowledge base article creation and modification of existing articles using Oracle Knowledge to provide customers with current and accurate solutions found in the publicly accessible support center. • Live technical support by phone and up to four chats simultaneously to diagnose, troubleshoot and resolve server, API & SSL/TLS based issues for six different business channels. • Recognized by management for support-driven work ethic by consistently receiving positive customer feedback that supports the teams overall monthly CSAT scores. • Use of VMWare to replicate server environments for creating support documentation and testing. • Recipient of multiple Stellar Service Awards based on monthly results for individual customer satisfaction. • Team Training and leadership/mentor. Show less
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Lane Community College
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United States
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Higher Education
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700 & Above Employee
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Tutor
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Apr 2012 - Aug 2012
Tutor most of the programming languages along with Database: access, and pl/sql Tutor most of the programming languages along with Database: access, and pl/sql
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State of Oregon
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Government Administration
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700 & Above Employee
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IT
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Jul 2007 - Aug 2007
basic back up of servers, and transfer of data from CD to the server for back up. basic back up of servers, and transfer of data from CD to the server for back up.
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Marine Corps Recruiting
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Armed Forces
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700 & Above Employee
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0621 Field Wireman
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Jun 2000 - Jun 2005
Was In charge of running the telephone shop, along with being the training NCO, was also cross trained in Computer networking with in the shop. Was In charge of running the telephone shop, along with being the training NCO, was also cross trained in Computer networking with in the shop.
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Education
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2009 - 2012
Lane Community College
Computer Science -
2006 - 2009
Umpqua Community College
Computer Science -
1998 - 2000
North Scott Senior High School
Community
