Experience

Wizard International, Inc.

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• Sales Manager

  • Dec 2016 - Present

  • Develop trusting relationships with customers and distributors to ensure ongoing partnerships.• Managing Sales Department, budget, placement projections, training and supervising of the Sales Coordinator(s) by monitoring progress, offering direction and coaching to ensure maximum closing rates.• Active listening and ability to make quick decisions to leave the customer feeling confident, heard and with appropriate expectations set throughout the entire buying process resulting in increased sales and satisfaction.• Ensure the correct products and services are delivered to customers in a timely manner and that they are satisfied.• Serve as the link of communication between key customers and appropriate internal teams.• Resolve any potential concern brought forth by customers, listen to complaints and find appropriate solutions answers to problems to maintain trust and loyalty.• Monitor competition and report recommend changes in products, service, and policy by evaluating results and competitive developments.• Facilitate sales order/lease processing by acting as the liaison between order processing administrators, third-party leasing company(s), customers and sales representatives.• Trade Show coordination: contributing to managing details of regional trade shows. Always making sure that every deadline is met and have all things necessary to ensure show runs smoothly for maximum ROI. • Monitoring and assisting in maintaining social media accounts, online forums, website content, webstore items, photography, pricing and descriptions. Show less

• Sales and Marketing Coordinator

  • Apr 2015 - Dec 2016

  • Answered all incoming sales calls and provided appropriate information or solutions to caller. Tracked new or existing lead by capturing information in CRM, e-mailing information requested and following up as necessary. • Nurtured leads via e-mail and phone follow-ups to keep the communication channel open. • Contract management: populated all sales contracts or rental agreements in Adobe Acrobat and maintained communication with customer until contract completion through DocuSign. • Collaborated with Marketing Project Manager on how to increase sales and customer outreach. • Worked on full website redesign with marketing manager through Squarespace. Tested various templates and worked on creation of pages and overall web layout. • Maintained sales/marketing material content by collaborating with Marketing Department to ensure everything was up to date (brochures, products sheets, price lists, media, etc.) as well as recommending new materials that would aid in education the customer. • Assisted with regular postings on social media to increase customer engagement and promote sales promotions. Show less



Allure Laser Center & Medispa

• United States
• Medical Practices
• 1 - 100 Employee

• Marketing Manager

  • Jun 2012 - Apr 2015

  • Built and implemented entire marketing foundation from concept development through production and distribution. Including: postcards, flyers, newsletters, e-blasts, social media postings, and short blogs. • Social Media Management: Consistent activity on social media platforms to keep patients/community members engaged and informed, as well as commenting, liking, sharing, and following related businesses to spark new followers, gain more likes and overall engagement. • Managed Facebook Paid Advertising budget, set daily limits per boosted campaign within Facebook Ads Manager and monitored performance. • Regular monitoring and maintenance (as needed) to company’s website, social media, various doctor profiles (Google+, LinkedIn, RealSelf, etc.) on a regular basis to keep current. • Acted as liaison for external sales representatives, radio stations, television stations and publishers and presented worthy options to surgeons. • Assisted in getting office and surgeons featured on the Today Show “Top Doctor” segment, coordinated film crew and internal scheduling. • Secured promoted business through Radio Advertisements with KIRO 97.3 FM as well as Television Ads with Doctors in the Community. • Coordinated various community outreach events, in-office customer events and philanthropic sponsorships: Kirkland Summer Concert Series, Local School/Charity Auction Baskets and sponsorships. • Negotiated pricing on skin care products and injectables with sales reps to ensure highest profits and customer satisfaction. • Managed product inventory and placed product orders as needed. Show less



ALDO Group

• Canada
• Retail
• 700 & Above Employee

• Retail Sales Associate

  • Jun 2010 - Jan 2011

  Excelled inside the fast paced, customer facing retail sale environment. Always met or exceeded daily sales goals by corporate. Provided premier customer service at all times which allowed lasting sales relationships with customers and helped generate repeat sales. Excelled inside the fast paced, customer facing retail sale environment. Always met or exceeded daily sales goals by corporate. Provided premier customer service at all times which allowed lasting sales relationships with customers and helped generate repeat sales.