Experience

Continent 8 Technologies

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Data Center Support Manager (America)

  • 2022 - Present



Asset Inventories / Société Générale

• Montreal, Quebec, Canada

• Team Lead Manager

  • Apr 2019 - Jan 2022



NTTDATA Global Solutions Corporation - BOMBARDIER AEROSPACE

• Montreal, Canada Area

• IT Manager

  • 2017 - Apr 2019

  · Responsible for leading international team of 60 field support technicians · Performance evaluations and mentoring resources · Coordinating, planning and delivery of Incident response · Planning, monitoring and coordinating deliverables by coaching and training employees · Obtain business objectives by defining, delivering and supporting new and established strategies, practices and projects · Responsible for tactical and strategic planning · Maintains quality service by enforcing organizational standards and policies · Contributes to team effort by accomplishing technical tasks as required Show less



Olymbec

• Canada
• Real Estate
• 100 - 200 Employee

• Help Desk Supervisor

  • Jul 2015 - Jul 2017

  · Lead a small team of local support technicians · Installation, repair, security and maintenance of all company PCs, laptops, printers, hardware, software and applications · Supported Android platform Samsung phones and AirWatch application · Supported Microsoft Exchange, VMware, Active Directory, backup and files servers · Mitel Phone system installation, configuration, maintenance and troubleshooting · Deployment and maintenance of business applications · Lead a small team of local support technicians · Installation, repair, security and maintenance of all company PCs, laptops, printers, hardware, software and applications · Supported Android platform Samsung phones and AirWatch application · Supported Microsoft Exchange, VMware, Active Directory, backup and files servers · Mitel Phone system installation, configuration, maintenance and troubleshooting · Deployment and maintenance of business applications



CGI

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• CONSULTANT / TECHNICAL SUPPORT LEVEL 2 -GOLD SUPPORT /SENIOR TECHNICIAN.

  • Aug 2010 - Jul 2015

  · Onsite technical support of Bombardier Head Office (Siege Social) for the Board of Directors · Troubleshooting and solving network, application, software, telephony, blackberry, iPad, projector, desktop, laptop issues · Setup of meetings, video conferences and presentations for executive board room meetings · Responsible for asset management and inventory · Creation, configuration and delivery of end user PCs · Use of tools: Ghost, SepPrep, etc. to create, modify, configure and deliver end user PCs in short timeframes (within the SLAs) · Support for applications: CATIAV5, AutoCAD several versions, BAAN, Hummingbird, CATIAV4, Adobe suites, Office Suites, Oracle, Databases, Printers, Plotters, network, Windows. Migration to 64 bits (Windows XP) · Data recovery, backup, troubleshooting, break-fix, hardware issues · Remote support, installing and repair application with DSM tools · Preparing equipment for end user delivery · Asset management and inventory Show less



C.A.E

• TECHNICAL SUPPORT

  • Dec 2009 - Feb 2010

  · Network administration and technical support · Working for the IT department in the CSS team (Costumer Service Support) the main tasks involved included installations, repairs, security and maintenance of all the PCs, laptops, printers, hardware, software, applications and general support to the end users at CAE · Remedy ticketing system was used as the database to manage end user requests · Worked with MDT (Microsoft® Deployment Toolkit) Microsoft® LTI (Lite Touch Installations) and MSCCM (Microsoft® System Center Configuration Manager 2007) to install the software and packets required by end users · Optimized and updated the inventory and the storage of all IT assets · Worked with Cisco devices (routers and switches) to handle network connections for remote end users Show less



Group Inc Wholesaler R.O.D

• SALES REPRESENTATIVE

  • Jul 2008 - Dec 2008

  Build customers base; create strategic plans to enhance customer satisfaction. Provide customers with information about our new products, prices, requirements, orders and maintain and increase service levels customers. Work closely with other departments to promote sales contests, clarify information, and distribute reports. Gather, analyze, and report daily/weekly/monthly sales and service statistics. Contributed to increasing customer list by 40% by assisting in execution of aggressive sales plans. Instrumental in improving customer-satisfaction ratings through suggestion, development, and implementation of new sales strategies. Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management. Show less



Valmorca

• SALES REPRESENTATIVE

  • May 2006 - May 2007

  As Sales Representative of the one of the most important laboratories in Venezuela with more of 50 years in the national market: Participated in implementing new strategies and process, resulting in a new clients for the company. Implemented a user employee manual on the use of new tools of OFFICE 2005 and report writing As Sales Representative of the one of the most important laboratories in Venezuela with more of 50 years in the national market: Participated in implementing new strategies and process, resulting in a new clients for the company. Implemented a user employee manual on the use of new tools of OFFICE 2005 and report writing



SUPERCABLE A.L.K

• SUPERVISOR TECHNICIANS INTERNET AND CABLE SERVICE

  • Jun 1999 - May 2006

  As Supervisor of optical fiber department for a elecommunications company, Internet services providers and costumer Services of Cable Television: Interfaced with internal and external customers to identify needs, field questions, provide solution to problems, information, and resolved issues as needed. Coached and mentored new technicians in house processes, services, company policies and troubleshooting. Played key role in reducing labor costs by recommending staff scheduling changes. Received numerous accolades from senior management for consistently providing excellent service and tactfully resolving sensitive issues. Show less