Head Teller

• Oct 2015 - Present

Head Teller

• Oct 2015 - Present

 Coordinate and supervise all the operations within the branch ensuring the daily activities of the tellers are performed in a timely. Order and conduct cash management duties. Resolving customer issues participate in a sales and service culture consistent with the plan goals. Provide working leadership and guidance to tellers through assignment of work by providing technical guidance.  Supervise teller staff, assist in delevoping teller. Assist tellers in solving member problems, aid tellers with balancing problems.  Ability to step in for the Branch Manager  Accurate completion of required audit logs. Audit ATM on a daily basis according to policy. Research and resolve member questions, problems and concerns by telephone, written correspondence or in person. Assist branch management with any other duties, as assigned.  Work overtime if requested by management. Show less

Head Teller and Office manager

• Jan 2014 - Dec 2014

 Coordinate and supervise all the operations within the branch ensuring the daily activities of the tellers are performed in a timely.  Order and conduct cash management duties.  participate in a sales and service culture consistent with the plan goals.  Provide working leadership and guidance to tellers through assignment of work by providing technical guidance.  Supervise teller staff, assist in delevoping teller.  Assist tellers in solving member problems, aid tellers with balancing problems.  Ability to step in for the Assistant Branch Manager or Branch Manager  Accurate completion of required audit logs.  Audit ATM on a daily basis according to policy.  Investigate teller losses and institute a corrective flow of work.  Research and resolve member questions, problems and concerns by telephone, written correspondence or in person.  Assist branch management with any other duties, as assigned. Show less

Bank Officer

• May 2007 - Jan 2014

 Provide services to clients.  Electronic Customer relations.  Provide clearing outward cheques.  Follow up, check and reply the inward clearing cheques (Technical & Financial) using ECC system.  Install and print cheques books for all branches.  Process cheques transaction (stamping, endorsement, auditing, etc).  Entering transactions in the banking system (journal vouchers, bank transfers, payments , vouchers, etc  Using filing system, data entry, issue manager cheque, issue cheques books and deposit clearing (long term-short term).  Currency exchange.  Secretarial work.  Bank – Cash Deposit and withdrawal transactions Show less