Experience

Seattle Housing Authority

• United States
• Government Administration
• 300 - 400 Employee

• HCV Program Administrator

  • Mar 2022 - Present

  Manage department operations for Seattle Housing Authority Housing Choice Voucher Program. Oversee 70+ staff and directly manage 8 department managers. Assure compliance with federal, state, local, and HUD/SHA policies and procedures.

• Sr. Manager of Data, Compliance, and Training

  • Jun 2019 - Mar 2022

  • Expanded leadership role to include all duties as listed below under Data Manager as well as additional duties related to staff training, program compliance, and policy development• Manage a team of seven including compliance auditors, technical trainers, and program and data analyst

• Data and Analytics Manager

  • Sep 2017 - Jun 2019

  • Manage all components of data and technology operations for department including one staff member, performance measurement and target-setting, historical data analysis and reporting, and technology enhancements and additions to improve and streamline data collection efforts• Create a data-driven strategythat allowed department toachieve theorganizational key performance targetfor the firsttimeintenyears• Establish and refine performance measures for all operational components of business delivery• Incorporatedata and dashboards into day-to-day decision-making process for department leaders• Make recommendations to set subsidy rates, strategies for engaging private landlords, and establish multi-million dollarbudget through analysis of administrative data in partnership with evaluation of regional macro-economic conditionsincluding vacancy rates, average rental prices, and market penetration estimates• Leadprocess improvement initiatives to improvecustomer service and speed of delivery• Administerhousing software application to ensure quality and consistent data entry as well as reliability and functionality of information for future data analysis and research• Develop and update policies, procedures, and processes related to program administration • Supervise regular transmission of information for over 10,000 participating households to HUD in accordance with Federal regulations

• Sr. Policy Analyst

  • Aug 2016 - Aug 2017

  • Advanced agency-wide efforts at moving toward making data-driven decision-making. These efforts included developing quarterly Key Performance Indicator reports for executive leadership, establishing consistent data definitions, and supporting the creation of a data warehouse. • Led measurement and evaluation efforts for Office of Policy including evaluation of partnership with Seattle Public Schools and programmatic evaluation of SHA’s participation in Moving to Work.

• Data Analyst

  • Jun 2015 - Aug 2016

  • Analyzed participant and resident data for large initiatives such as senior housing rent reform, partnership with Seattle Public Schools, realignment of special housing portfolios, and other ad-hoc research projects• Provided technical and data matching assistance for partnerships with other institutions• Developed data sharing policy and process improvement



Seattle Fire Department

• United States
• Public Safety
• 100 - 200 Employee

• Program Manager, Systems Analysis

  • Sep 2020 - May 2021



Washington State Auditor's Office

• United States
• Government Administration
• 200 - 300 Employee

• Performance and Data Analyst / Auditor

  • Jul 2013 - May 2015

  • Conduct research using a variety of methods including interviews, literature reviews, legal reviews, online resources, best practices and comparative analysis, and data analysis• Develop methods for analyzing qualitative and quantitative data sets• Collaborate with audit team to publish summaries of audits and report findingsOngoing and Completed Projects:• Conducting longitudinal study to measure and evaluate the effect of Alternative Learning Experience (ALE) programs on student outcomes.• Evaluating the degree to which Washington state regulatory agencies coordinate in reviewing license and permit applications and conducting inspections in order to identify opportunities for improved efficiencies.• Performed prospective analysis to determine whether Washington could improve debt collection practices through the use of a debt offset program.



UW Graduate and Professional Student Senate

• Policy Analyst

  • Sep 2012 - Jun 2013

  • Researched and provided synopses for proposed legislation related to higher education• Provided summaries of all state budget proposals and analyses of the impacts of those budgets on higher education and graduate students• Developed advocacy strategies and bring together students to provide responses to legislators and University administrators • Wrote policy white papers and summaries for existing and proposed programs• Assisted with the development of a legislative agenda • Researched and provided synopses for proposed legislation related to higher education• Provided summaries of all state budget proposals and analyses of the impacts of those budgets on higher education and graduate students• Developed advocacy strategies and bring together students to provide responses to legislators and University administrators • Wrote policy white papers and summaries for existing and proposed programs• Assisted with the development of a legislative agenda



City of Seattle

• United States
• Government Administration
• 700 & Above Employee

• Graduate Policy Intern - Utility Systems Management

  • Sep 2011 - Sep 2012

  • Conducted staff interviews to determine policy and planning needs within the utility• Developed a framework for prioritizing policy needs in the future• Completed a broad survey of the history of drainage comprehensive planning within Seattle• Assisted staff with developing and editing drainage and stormwater policies • Conducted staff interviews to determine policy and planning needs within the utility• Developed a framework for prioritizing policy needs in the future• Completed a broad survey of the history of drainage comprehensive planning within Seattle• Assisted staff with developing and editing drainage and stormwater policies



City Hall Fellows

• Philanthropic Fundraising Services
• 1 - 100 Employee

• Fellow

  • Aug 2010 - Jul 2011

  City Hall Fellows is a Teach For America-style leadership training program that simultaneously serves as a mini-think tank for our partner local governments. Our primary initiative is a 12-month-long, post-college, pre-graduate school Fellowship program that integrates hands-on, full-time work experience inside local government with intensive training in how cities work and the people, issues and organizations that influence local policy. Our Fellows spend their service year working on high-need government-run initiatives in cities where they have personal ties.



City and County of San Francisco

• United States
• Government Administration
• 700 & Above Employee

• Government Affairs Assistant

  • Aug 2010 - Jul 2011

  • Compile weekly updates for SFPUC management and Mayor’s office summarizing upcoming legislative meetings• Manage and track details of all state and local legislation that may impact SFPUC operations• Communicate impacts of legislation to appropriate staff and assist staff with navigating legislative process when necessary• Aid staff with brainstorming new legislation that will improve environmental sustainability• Write policy resolutions for consideration by the San Francisco Board of Supervisors



Shelter Network

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Volunteer Coordinator

  • Aug 2009 - Jun 2010

  • Supervised over 10,000 individual and volunteer groups in done-in-a-day projects• Recruited volunteers using Shelter Network website, social media, and resource fairs• Created volunteer team leader program to allow volunteers to manage their peers and gave staff more flexibility with volunteer projects• Conducted tours of shelter sites and gave information about Shelter Network programs • Supervised over 10,000 individual and volunteer groups in done-in-a-day projects• Recruited volunteers using Shelter Network website, social media, and resource fairs• Created volunteer team leader program to allow volunteers to manage their peers and gave staff more flexibility with volunteer projects• Conducted tours of shelter sites and gave information about Shelter Network programs



Public Allies

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Apprentice

  • Aug 2009 - Jun 2010

  Through our signature AmeriCorps program, Public Allies identifies talented young adults from diverse and under-represented backgrounds who have a passion to make a difference, and helps them turn that passion into a viable career path. Allies become leaders who can engage and unite people of all backgrounds, lead effective projects and organizations, and commit long-term to creating a more just society with opportunity for all. Through our signature AmeriCorps program, Public Allies identifies talented young adults from diverse and under-represented backgrounds who have a passion to make a difference, and helps them turn that passion into a viable career path. Allies become leaders who can engage and unite people of all backgrounds, lead effective projects and organizations, and commit long-term to creating a more just society with opportunity for all.



Newsom for California

• Intern

  • Feb 2009 - Jul 2009

  • Compiled daily news digest for staff summarizing articles about gubernatorial candidates• Traveled throughout the state to set up and facilitate town hall meetings between the public and Mayor Newsom• Researched state and local issues to provide Mayor Newsom with up-to-date information for his town hall meetings• Communicated with supporters and potential supporters through phone banking and email • Compiled daily news digest for staff summarizing articles about gubernatorial candidates• Traveled throughout the state to set up and facilitate town hall meetings between the public and Mayor Newsom• Researched state and local issues to provide Mayor Newsom with up-to-date information for his town hall meetings• Communicated with supporters and potential supporters through phone banking and email



Democratic National Committee

• United States
• Political Organizations
• 300 - 400 Employee

• Intern

  • Aug 2008 - Dec 2008

  • Researched Democratic candidate opposition through daily newspaper clips, satellite tracking footage, and archived federal reports• Effectively provided rapid response to media and candidate statements• Quickly transcribed public events and conference calls• Participated in campaign field organizing events such as get out the vote calling, door to door surveys, and Neighbor to Neighbor troubleshooting help desk • Researched Democratic candidate opposition through daily newspaper clips, satellite tracking footage, and archived federal reports• Effectively provided rapid response to media and candidate statements• Quickly transcribed public events and conference calls• Participated in campaign field organizing events such as get out the vote calling, door to door surveys, and Neighbor to Neighbor troubleshooting help desk



MapLight

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Intern

  • May 2008 - Aug 2008

  • Researched the connection between politics and money through internet information databases such as Thomas.gov and OpenSecrets.org• Determined support and opposition for a bill amongst political organizations based on evidence found on the internet through press releases, websites, and newspaper articles • Researched the connection between politics and money through internet information databases such as Thomas.gov and OpenSecrets.org• Determined support and opposition for a bill amongst political organizations based on evidence found on the internet through press releases, websites, and newspaper articles