Danguolė Misierauskė
Customer and service quality specialist at BTA draudimas- Claim this Profile
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Bio
Esben Rasmussen
Danguole is a thorough and hard working woman with a keen eye for what's important to obtain success in a project. At the same time she has a friendly disposition and it's a pleasure doing business with her.
Esben Rasmussen
Danguole is a thorough and hard working woman with a keen eye for what's important to obtain success in a project. At the same time she has a friendly disposition and it's a pleasure doing business with her.
Esben Rasmussen
Danguole is a thorough and hard working woman with a keen eye for what's important to obtain success in a project. At the same time she has a friendly disposition and it's a pleasure doing business with her.
Esben Rasmussen
Danguole is a thorough and hard working woman with a keen eye for what's important to obtain success in a project. At the same time she has a friendly disposition and it's a pleasure doing business with her.
Experience
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BTA draudimas
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Lithuania
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Insurance
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1 - 100 Employee
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Customer and service quality specialist
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Jun 2022 - Present
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Vilnius City Municipality
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Lithuania
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Government Administration
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100 - 200 Employee
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Head of Social Benefits Department
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May 2018 - Apr 2019
Department work load organization, planning, control. Raising and coordinating important projects and issues with the stakeholders. Department work load organization, planning, control. Raising and coordinating important projects and issues with the stakeholders.
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Customer self service/communication channel manager
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Jan 2009 - Dec 2016
Development of content and remote customer care tools in self service channels as websites, FAQs, virtual consultant, Facebook. Communication to customers raising the awareness of these alternative care tools. Other communication tools (SMS, e-mail) execution. Generating and ensuring unified information on customer service content and issues inside and outside the company.Gathering customer experience, feedback for better understanding on customer needs in customer care field. Analysis of self service tools statistics. Show less
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Customer Service Manager
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May 2007 - Dec 2008
Ensuring smooth, high-quality customer service in providers call center and partly in points of sale. Analysis of qualitative and statistical parameters, customer care processes streamlining. Planing trainings on new services launchings, producing customer care procedures and escalation flow.
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Grand Casino World
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Gambling Facilities and Casinos
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200 - 300 Employee
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Supervisor
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Jun 2003 - Apr 2006
Quality assurance of croupier work, assistance in running games. Dealing with with dissatisfied customers. Identification of fraud cases. Quality assurance of croupier work, assistance in running games. Dealing with with dissatisfied customers. Identification of fraud cases.
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Education
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Vytautas Magnus University
Bachelor of Politics -
Mykolas Romeris University
Bachelor of Laws
Community
