Experience

Shaw Systems Associates, LLC

• Software Development
• 1 - 100 Employee

• Business System Analyst

  • May 2019 - Present



Owens & Minor

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Technology Integration Analyst

  • Sep 2017 - Apr 2019

  OWENS & MINOR, INC. Technology Integration Analyst 09/2017 to Present Works with Technology Integration Manager to plan and implement the technology interface design, new interfaces or interface upgrades for hospitals. Works as a liaison between the customer and IT to support technology integrations. Completes end-to-end testing of interface architecture and data definitions. Performs interface testing for each developed interface using success criteria that is established by the customer as the measure for acceptance. Responds to customer requests to troubleshoot interface technology issues after go-live. Show less



Fiserv

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sr Technical Account Manager

  • Jan 2008 - Mar 2016

  Owned and managed technical relationship between client, Capital One, and internal team as it related to their online banking and marketing applications that supported a customer base of 36M with an average monthly usage of 20M. • Established and documented client’s processes, procedures, customizations and configuration which allowed for more effective and timely application support. • Worked closely with client to gather business and technical requirements for marketing product enhancements and updates for existing functionality. • Attended monthly release management and go/no-go meetings to review proposed changes in order to confirm that the Fiserv deployment plan aligned with that of the client and other 3rd party vendors. • Successfully utilized in-house monitoring software as well as manual monitoring to identify and proactively alert appropriate personnel to potential issues prior to significant production environment impact. • Partnered with cross-functional teams to provide the highest level technical support as it related to the investigation and diagnosis of customer impacting issues and critical incidents. • Documented and tracked the timeline of events that occurred in the process, up through resolution, for each of the incidents managed in support of post mortem/root cause analysis. • Provided timely feedback to upper level management and other key personnel including incident description, detailed timelines, action plans, workarounds and resolution of incidents. Show less



Infian

• United States
• Software Development
• 1 - 100 Employee

• Project Leader II

  • Jun 2003 - Sep 2007

  Managed the implementation of the company's proprietary clinical/financial software, Total Information for Managing Effectively (TIME) in dialysis centers (free-standing and hospital-based) and physician offices. Performed additional quality assurance (QA) testing as needed. • Participated in the project proposal review to determine goals, time frame, milestones, resource and staffing requirements. • Assisted the client implementation team and clinicians with current state workflow analysis and made recommendations for best practice integration of TIME into the future state workflow. • Conducted project kick off meetings, developed project scope, objectives and milestones, maintained detailed project schedules and administrative tasks using MS Project and SharePoint. • Facilitated team meetings, authored project communications and ensured coordination and cooperation among team members. • Served as liaison with 3rd-party vendors for implementation of interfaces with TIME system, ensuring data accuracy. • Assisted client in developing requirements for custom work and reviewing specifications developed by Infian programmers to ensure client needs were met. • Directed activities of assigned projects to ensure goals were met according to plan including procurement and installation of hardware/software, installation of HL-7 interfaces (ADT, Charge, Lab, and custom), training and go-live support. • Maintained open communication with management, clients and other key personnel regarding project status, escalating issues to company and/or client leadership and holding crucial conversations when necessary. • Provided TIME software training and support to the clinical and/or financial staff onsite and/or via webinars prior to and post go-live. • Assisted in the development and maintenance of software documentation including CBT and On-line help Show less



The Reciprocal Group

• United States
• Insurance
• 1 - 100 Employee

• Risk Management Systems Consultant

  • Sep 1995 - Feb 2003

  Provided software installation, training, technical support and maintenance of the proprietary software Quality Management System (QMSTM) which automated the collection, processing and reporting of data necessary for facilities to meet the performance improvement and risk management requirements both internally and externally. • Performed client consultations regarding system capabilities, network design and modifications needed • Collaborated with client to identify the most efficient and effective methods for using QMSTM based on their specific requirements • Assisted in design, coding and system documentation of QMSTM and ORYX (a Joint Commission on Accreditation of Healthcare Organization initiative) • Manually created test cases and conducted quality assurance testing prior to software releases • Researched, planned, developed and presented regional workshops, user labs and seminars using classroom-style, one-on-one and web-based distance learning formats • Assisted with the design and implementation of vendor requirements for submitting data to the Joint Commission on Accreditation of Healthcare Organization for the ORYX initiative • Utilized Clarion Report Writer to develop, design and maintain standard and adhoc reports • Modified and maintained department databases for tracking client mailing and software bugs and enhancements Show less