Experience

Commify
• United Kingdom
• Telecommunications
• 100 - 200 Employee
• Commercial Accountant

  • May 2021 - Present

Boots UK
• United Kingdom
• Retail
• 700 & Above Employee
• Senior Finance Analyst (3 Month FTC)

  • Dec 2020 - Apr 2021

Cherry Professional - Relationship Led Recruitment
• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee
• Finance Analyst

  • Dec 2020 - Dec 2020

Energy Portfolio Limited
• Nigeria
• Oil and Gas
• 1 - 100 Employee
• Financial Analyst

  • Nov 2020 - Dec 2020

Capital One
• Egypt
• Leasing Non-residential Real Estate
• Finance Business Partner - 16 month FTC (Mat Cover)

  • Apr 2019 - Jul 2020


E.ON UK

• United Kingdom
• Utilities
• 700 & Above Employee

• Residential Operations Finance Business Partner

  • Jan 2018 - Mar 2019

• Cost Controlling Accountant

  • Jan 2017 - Dec 2017

• Credit Operations Finance Business Partner

  • Mar 2015 - Jan 2017

• Residential Credit Operations

  • May 2013 - Mar 2015

  Discuss and understand in an empathetic manner customer’s financial situations. Work with customers to agree a payment plan tailored to individual's needs to clear debt but also incorporating the business' needs, i.e. recovering outstanding monies in a suitable time frame.Used negotiation skills to persuade customers to settle their debts with E.ON. Assist and mentor colleagues with issues whilst floor walking.AchievementsConsistently in the monthly top cash collectors in my team.Recommended alternative collection techniques to other members of my team to assist them in maximising their cash collection.Shadowed colleagues on the MI Department and the Dialler to understand the business needs of analysts in these roles.Produced an Excel document with my team’s stats and assessed trends and suggested improvements to push colleague input in their roles.Focal point for Outbound Credit Operations for removal of bad numbers and maintained this in Excel.Produced a step by step guide for colleagues to use so they can work out time switching times for Economy 7 meters.Focal point for Prepayment appointment tracking updates to stop unnecessary dialler calls when customers have pending appointmentsSupporting colleagues on the Aged Debt, Fulfilment and Credit Operations Complaints team supporting their lines when they have needed support.I have taken team huddles across the department advising of how to remove bad numbers and of the importance of removing these.Shadowed my manager in logging a dialler audit and learnt this process.Mentored and trained new starters on the dialler and Next Gen ICE navigation.



Tesco PLC

• Appliances, Electrical, and Electronics Manufacturing

• Customer Service Assistant and Step up Team Leader

  • Oct 2008 - May 2013

  Part time position whilst in full time education Part time position whilst in full time education