Quality System Administrator

• Dec 2021 - Present

Onboarding Specialist

• Oct 2020 - Nov 2021

• Responsible for the Onboarding process of new employees, including PC and MacBook imaging, Active Directory account creation, O365 licensing and migration, PDQ packaging, user profiling and providing end user support throughout the new hire process. • Continual improvement of processes and updating of documentation to enhance efficiency and improve customer experience during onboarding. • Providing Tier 2 and 3 support to the organization and vendors as well as resolution of escalated issues. • Assisted with administration of Windows SharePoint, Exchange, OneDrive, Azure, and O365. • Leveraging automation in all aspects of Onboarding and Offboarding to continually enhance workflow and streamline processes. • Deploying PowerShell commands to generate AD reports and modify Exchange rules. • Assisted with the development and deployment of the Ontrak End User Support tool that helped automate several Onboarding and Offboarding tasks. Show less

Information Technology Security Analyst

• Aug 2018 - Oct 2020

• Rapid7 Insight VM Administrator that performs risk analyses to identify appropriate securitycountermeasures and patch management.• Deployed hundreds of separate vulnerability scan engines and agents across all ITW business units.• Conducted security audits and reports to assist with remediating critical vulnerabilities and malwarekits.• Help train IT professionals about Vulnerability and Risk Management within Insight VM.

Service Desk Analyst

• Sep 2014 - Aug 2018

• Assisted with managing and maintaining support for a large Office 365 environment with users across the globe.• Configured and created user profiles and permissions via Active Directory and implemented software and hardware for new employees as part of the onboarding process.• Lead the PC refresh project to swap all corporate laptops from Dell to Lenovo. • Trained all new hired employees about IT operations during new hire orientation. • Responded and supported operational issues with Lenovo, Dell, and Microsoft Surface computers and laptops to enable problem resolutions.• Responsible for reporting major IT issues or outages to our incident response tracking system to facilitate faster problem identification and resolution.• Imaged hundreds of laptops and computers through SCCM. • Performed security audits to remove any malicious software and other threats from laptops and desktop systems. Show less

Systems Administrator

• Mar 2009 - Jul 2014

• Executed a successful email migration from Novell GroupWise to Office 365. • Merged email accounts from newly acquired companies to HealthPRO’s Office 365 domain. • Administrator of over one thousand Office 365 email accounts. • Created and actively updated all company-wide distribution lists. • Provided help desk support for all central office employees and to clinical locations all over the country. • Delivered companywide training initiatives for Office 365, Outlook and SharePoint. • Reduced printing costs and services by 20% by restructuring our printing contract and creating new polices for staff. • Purchased, imaged, inventoried, shipped, and supported equipment throughout the company. • Responsible for setting up new clinical sites with equipment and infrastructure. • Performed troubleshooting using LogMeIn Rescue to all staff. • Administrator of Avaya IP Office, which included setting up extensions, creating and deleting users, and setting up our voicemail tree. • Created a ticketing system within SharePoint to document, track, and monitor technical support. • Website design/implementation/maintenance. • Implemented AV security and virus removal. • Provided IPhone, Android, and Blackberry support for all of our staff. • Managed and maintained a Cisco VPN system to help staff connect to the central office’s network. • Administrator for cloud storage and Novell file server. Show less