Operations Manager

• Aug 2023 - Present

Data Analysis & Forecasting Manager and Quality Control Specialist

• Feb 2022 - Jul 2023

Primary responsibilities as Data Manager included acting as the first line of contact for internal system tech issues, managing and maintaining company-wide reports within SQL software, programming production tracking dashboards, monitoring and maintaining the company’s internal order processing system, and assisting with new technology development and system rollouts.Primary responsibilities as Quality Specialist included reviewing the production process to ensure established processes are followed accordingly as well as providing feedback and process changes for optimization, in conjunction with creating and managing product ICC color profiles through ONYX, Wasatch, and X-Rite software.Accomplishments:Successfully created dashboards and reports to provide all teams with a single source of truth across multiple reports.Reviewed, updated, and created ICC color profiles for all products, matching the final product to the source image's true color.Implemented automated notifications to allow quick responses to issues on the production floor to prevent escalation of significant issues. Show less

Production Manager

• May 2021 - Jan 2022

Managed 120+ employees, maintained on the floor inventory to meet production needs, provided the team with KPI goals and up to the minute tracking reports, and monitored production process fail rates and provided solutions for improvement. Accomplishments:• Assisted with two factory relocations while maintaining partner order fulfillments without issue. • Helped set production KPI’s with new equipment.• Spearheaded a new checkpoint system process on the production floor, implementing new software and interfaces. Show less

Assistant Manager - Production

• Jul 2016 - Jan 2021

Functional responsibilities included overseeing two departments consisting of 200+ employees, tracking and comparing throughput and efficiency yearly by use of metrics, and implementing continuous improvement through team kaizen events. Accomplishments:• Migrated department focus from individual team throughput to total department throughput to encourage teamwork, and cross-training, while reducing seasonal employee headcount by 25% by eliminating the need for a second shift by focusing on equipment run time and utilizing split shits.• Reorganized departments across the company by consolidating similar processes and eliminating repetitive procedures. • Assisted in developing ERP (enterprise resource planning) system to shift focus away from total number of orders to order processing time. Show less

Assistant Manager - Art and Order Processing

• Feb 2014 - Jun 2016

Managed 60+ employees in skilled areas that required knowledge of Adobe Photoshop, DSLR Cameras, and high typing speeds. Worked closely with Sales and Customer care to ensure orders were received and art was edited and processed according to customer needs. Accomplishments:• Developed and improved processes for a newly created department, by transitioning the department to digital record keeping; created evaluation test for positions that required Adobe Photoshop or Data Entry; added multiple levels of order quality checks to reduce work across departments; and improved order tracking and visibility within the department through Salesforce.• Assisted in the designing of new software function to improve employee efficiency and quality assurance to allow the company to reduce the number of employees needing Adobe Photoshop training. Show less

Supervisor - Production

• Jul 2012 - Feb 2014

Oversaw 100+ personnel within eight production lines, ensured work orders were completed on time, documented processes into standard operating procedure instructions, and performed routine maintenance on equipment. Accomplishments:• Developed Excel spreadsheets to track performance metrics used to increase efficiency and accurately predict staffing needs based on order projections.• Improved quality control and re-work turnaround by developing a quality-focused team, reducing re-work by 20%. Show less

Line Lead - Production

• Sep 2010 - Jul 2012

Trained and managed a crew of 30 employees on machinery and operation procedures.Accomplishments:• Increased efficiency by developing subgroup focus within the team.• Assisted to develop new production process for small work orders.

Shipping Coordinator

• Aug 2009 - Apr 2010

Managed shipping and inventory across multiple warehouses across the United States.Accomplishments:• Developed organizational system for warehouse inventory.• Created order schedules to assist with fulfillment team efficiency.

Fulfillment, Team Lead

• Feb 2007 - Aug 2009

Lead a team of 6 employees and created an effective and productive work environment through organization and procedures.